Summer Intern, Continuous Improvement

Description

About the Internship

The Office of Continuous Improvement is looking for interns to join their team! Our mission is to drive performance at the Port Authority through continuous improvement with departments across the agency to dramatically improve processes and meet internal and external customer expectations. The department's priorities include working with stakeholders to identify and implement process improvements, thereby enhancing the customer experience, building a culture that fosters innovation, collaboration and accountability, and institutionalizing a continuous improvement mindset and practices. This internship will provide the opportunity to get involved with departments across the agency, work cross-functionally, and get exposure to working with collaborative teams and facilitating conversations with diverse groups of stakeholders. It will also stretch data analytic skills and will enable you to be at the forefront of novel technologies and innovations the Port Authority is seeking to implement.

Responsibilities

• Support the identification, development, implementation, and tracking of continuous improvement initiatives across multiple Port Authority departments and facilities
  • Past intern projects have included: design and implementation of customer experience surveys, data dashboard development, and facilitating strategy development sessions
• Support and co-lead workshop sessions with project teams to gather feedback, understand root causes within the data, and solicit project solution ideas
• Collect, analyze, and present data related to continuous improvement, generative AI, and customer experience initiatives
• Develop resources and training materials to share continuous improvement methodologies with employees
• Prepare reports or presentation based on findings from data analyses, customer surveys, and/or stakeholder workshops.

Minimum Qualifications

• Enrollment at a college or university at the time of the internship
• Major in Industrial Engineering, Business Administration, Data Analytics, or related discipline
• Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc.

Desired Qualifications

• Interest in: contributing to the success of the New York and New Jersey region; public service; and/or transportation
• Willingness to learn
• Self-starter with excellent communication, analytical, technical, and written/oral communications skills
• Ability to collect, analyze, and visualize data using Excel, Power BI, or similar programs
• Familiarity with workflow or process automation tools such as Power Automate
• Experience and interest in one or more of the following areas:
  • Process improvement (e.g., Agile, Lean, Scrum)
  • Change management
  • Data analytics
  • Design thinking / user experience
  • Generative AI

Internship Details

• The start date will be Thursday, May 28, 2026
• The internship will last approximately 12 weeks, ending on Friday, August 21, 2026
• This is a full-time internship (5 days per week at 7.25 hours per day)
• In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in-office days or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

Selection Process

• Only applicants under consideration will be contacted
• If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
• Different internships will have different timelines for interviews

Compensation & Benefits

• The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)
• Ability to opt in to the New York State and Local Retirement System
• Access to Employee Business Resource Groups
• Facility Tours
• Career Panels
• Social/Networking Events

How to Apply:

Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority:

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

Equal Opportunity Employer

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

It is the Port Authority's policy, in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, to provide reasonable accommodations to qualified persons with disabilities who are employees or applicants for employment and who request the Port Authority do so, unless providing the requested accommodation would result in an undue hardship to the Port Authority.

Job applicants may request a reasonable accommodation (1) if they claim a disability is affecting the interview process, or (2) to ensure that if they are selected for a position, they can perform the essential job functions. To submit a request, please contact the recruiter or email the Human Resources Department's Disability Accommodation Coordinator at [email protected].

The Port Authority will treat any request for Reasonable Accommodation by a job applicant confidentially.

Client-provided location(s): New York, NY

Job ID: Port_Authority-17093820

Employment Type: INTERN

Posted: 2025-12-01T23:40:58