Intern, Passenger Services & Customer Service

Description

About the Internship

This internship provides hands‑on experience supporting PATH's new TAPP fare payment system. Interns assist with customer service efforts, help organize and analyze feedback, maintain essential fare collection data, and contribute to improving internal processes. The role offers practical exposure to operations, data management, and customer experience within a major transit organization.

Responsibilities

• Assist with the roll-out of PATH's new fare collection system, including the development of customer communications and back-of-house operations.
• Analyze and maintain spreadsheets with fare collection data to help minimize revenue loss and creating customized reports that summarize data.
• Assist with establishing a new inventory system for fare media, cash boxes, and other revenue related items.
• Research and make recommendations to automate and streamline customer service processes using the Microsoft platform.
• Assist with timely review and analysis of customer feedback.
• Assist in the planning, organizing and implementation of friendly, in-person customer assistance to enhance the PATH customer experience.
• Perform various tasks and special projects as assigned.

• Enrollment at a college or university at the time of the internship
• Major in Data Analytics, Information Systems, Computer Science, or a related discipline
• Experience with owning a data analytics project
• Experience with PowerBI, Microsoft Word, Microsoft PowerPoint, and Microsoft Outlook.
• Advanced knowledge of Microsoft Excel.
• Ability and desire to work in an outdoor train station environment when necessary.

• Experience delivering multiple projects in an academic or professional setting with ability to work independently and as member of a team.
• Ability to collaborate with various stakeholders and internal/external colleagues.
• Delivers timely work product and operate efficiency.
• Ability to multi-task and prioritize in an environment where numerous tasks and projects occur simultaneously and continually change.
• Customer service skills.
• Excellent verbal and written communication skills, with keen attention to detail.
• Embraces diverse ways of thinking through various forms of collaboration and partnership.
• Experience with analyzing data and providing insights
• Experience with RStudio and/or Python
• SQL experience

• The start date is expected to be on Thursday, May 28, 2026
• This internship will require 36.25 hours per week during the summer with more flexibility during the school year
• In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in-office days or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

• Only applicants under consideration will be contacted
• If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
• Different internships will have different timelines for interviews

• The hourly rate range is $18.61 to $28.72 (the exact rate will be determined by internship type and rising school year)
• Ability to opt in to the New York State and Local Retirement System
• Access to Employee Business Resource Groups
• Facility Tours
• Career Panels
• Social/Networking Events