Customer Experience Specialist (Summer) — Youth Camps & Events: 2025-3619
The Position
The Customer Experience Specialist — Youth Camps & Events is a seasonal, in-person role based at the Headfirst Companies Headquarters in Northwest Washington, DC. In this role, you will serve as a Brand Ambassador for Headfirst, supporting families, campers, and partners throughout our peak summer season.
As a Customer Experience Specialist, you will be a primary point of contact for families and customers, providing high-quality service through phone and email communication. Working closely with our full-time Customer Experience and Operations teams, you will manage customer interactions from initiation to resolution while upholding the high standards of the Headfirst brand.
Through our Headfirst Youth Camps and Events division, we deliver top-tier STEM, sports, and day camp experiences for kids across the DC metro area. We also partner with professional sports organizations nationwide to provide youth with behind-the-scenes access and engaging instruction that brings the magic of the game to life. This role plays a key part in ensuring families receive timely, thoughtful, and reliable support during the busiest and most impactful time of our season.
Role Information
Seasonality: Seasonal, temporary position supporting summer camp operations
Anticipated Start Date: May 25
Anticipated End Date: August 3
Schedule:
- Approximately 30 hours per week
- In-person role based at Headfirst Headquarters in NW Washington, DC
Compensation: $18.40 / hour
Reporting To: Associate, Customer Success & Systems
What You'll Do
- Deliver Exceptional Customer Experiences from Day 1: Serve as the first point of contact for customer inquiries and service tickets, fostering personal connections and building trust by ensuring all interactions are professional, helpful, and aligned with our brand’s commitment to excellence.
- Manage Family Account Databases: Take the lead in creating strong customer relationships by capturing and tracking customer conversations, inquiries, and enrollments using our CRM (HubSpot) and registration platforms (CampMinder & League Apps).
- Collaborate with On-Site Customer Experience Coordinators: Support 13 on-site Customer Experience Coordinators by Ssharing important family information, addressing customer questions, and helping ensure families receive consistent support both online and at camp locations.
- Problem-Solve Proactively: Anticipate and address potential customer issues, ensuring swift resolution and maintaining a seamless customer experience.
About You
- Educational Background: Currently pursuing an undergraduate degree, having completed at least three (3) years at an accredited institution.
- Availability: Able to commit 30 hours per week from early February to the end of May. Availability on Mondays is highly preferred.
- Customer-Facing Experience: Previous experience in retail or a similar customer-facing role is preferred.
- Communication Skills: Strong verbal and written communication skills; confident and comfortable interacting with customers via phone and email.
- Self-Starter Mentality: Motivated and autonomous, with a drive to take ownership of tasks and responsibilities.
- Team-Oriented: Collaborative and dependable, prioritizing team success over individual accolades.
- Brand Ambassador: Passionate about the customer experience, embodying the professionalism and enthusiasm that define the Headfirst Companies.
Headfirst Companies are proud to be Equal Opportunity Employers. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups to apply.
About Headfirst
Headfirst delivers thoughtfully designed, high-quality summer and youth experiences built to elevate potential and exceed expectations. For over 25 years, we’ve partnered with families, schools, and organizations to create environments where kids feel supported, challenged, and confident trying new things.
What makes Headfirst different is intentionality. We don’t wait and hope growth happens - we design for it. Our programs are carefully structured, and our staff are trained to spot, create, and celebrate breakthrough moments. These Headfirst Moments - when a camper pushes past fear, tries something new, or surprises themselves - are built into every day.
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We believe great experiences are built on relationships. Our teams prioritize genuine connection, creating welcoming environments where campers feel seen and known, staff feel supported, and families trust that every detail has been thoughtfully considered. Behind the scenes, a professional, year-round Headquarters team supports our seasonal staff with training, systems, and clear expectations so camps run smoothly and consistently.
When you join Headfirst, you’re joining a team that takes pride in doing things well. We care deeply about the experience we deliver, the people we work with, and the impact we have on kids and families. The work is meaningful, the standards are high, and the summers are unforgettable.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion