Customer Experience Coordinator, D.C. United Summer Camps (D.C. & Maryland): 2025-3563

The Position

D.C. United Camps deliver summer soccer experiences that kids can’t get at any other summer camp. Designed for ages 5-13, At D.C. United Camps, young fans learn the game, celebrate D.C. United traditions, and feel the magic of being part of the D.C. United family. Each day blends soccer joy, Match-Day moments, and unforgettable memories - all designed with intention. Campers build confidence, form friendships, and get exclusive access to the energy, history, and culture of the D.C. United. 

As the Customer Experience Coordinator, you are a key member of the site leadership team and own the family experience at camp. You are the friendly, organized, and dependable point of contact for parents, ensuring they feel informed, supported, and confident in their camper’s day. Through clear communication, attention to detail, and genuine care, you help create a welcoming environment that reflects D.C. United pride and Headfirst standards.

You partner closely with fellow site leaders and Headquarters to ensure the camp experience feels thoughtful, professional, and consistent from arrival to dismissal.

Role Information

• Schedule: Monday-Friday 7:15 am-3:45 pm
• Time Commitment: Available for pre-camp training and all weeks of programming
  
• Compensation: $19 / hour with up to 2.5 hours of overtime per week paid at 1.5x rate
  
  
• Required Certification: In-person/hybrid Adult and Pediatric First Aid & CPR Certification, or the ability to complete these prior to May 30.

Camp Information

• Camp Dates & Locations: dcunitedsummercamps.com/

• Please note: Camp locations may change weekly. All staff must have reliable transportation to get to site each day. 

• More about the program: 

• Campers and staff of all backgrounds and gender identities are welcome at camp. 

• We are a phone-free and nut-free working environment. 
• Extended Employment Opportunities: Goal-Scoring, Passing & Dribbling, and Goalie small-group lessons Monday – Friday from 3:15 - 4:00 pm (paid at $43.75 per lesson). 

What You'll Do

• Serve as a leadership presence on site, owning family communication and contributing to daily decision-making alongside fellow site leaders
• Act as the primary point of contact for families through phone, email, and in-person interactions, building trust and familiarity throughout the week
• Communicate clearly, calmly, and professionally with parents, responding to questions and requests in a timely, supportive manner
• Capture photos and short videos of daily camp activities (following safety and privacy guidelines) to help families feel connected to camp life
• Manage family accounts and accurately document conversations and inquiries using HubSpot and LeagueApps
• Collaborate closely with the Headquarters team and site leadership to see issues through and deliver consistent, high-quality service
• Anticipate small details that may impact a camper or family’s experience and proactively problem-solve
• Share relevant updates with fellow site leaders to support smooth daily operations
• Represent the D.C. United and Headfirst with warmth, clarity, and professionalism when interacting with families, campers, and partners
• Communicate safety or behavior concerns to parents in a timely, calm, and solution-oriented manner
• Take on additional responsibilities as needed to support a positive, high-quality camp experience

About You

• Completed at least (2) years at an accredited undergraduate institution or equivalent educational experience
• Coursework or experience in communications, customer service, education, sport management, marketing, hospitality, youth programs or a related field preferred
• Comfortable communicating with families in person, over the phone, and in writing
• Organized, detail-oriented, and responsive
• Friendly, calm, and confident when handling questions or concerns
• Enjoy working with children and contributing to a collaborative team environment
• Adaptable and patient with strong problem-solving skills
• Dedicated to the camp’s mission, program quality, and a supportive team environment for the full camp season
• Possess or able to obtain valid CPR/First Aid Certification prior to the start of camp
• Able to remain upright and standing for multiple hours at a time, walk and/or run quickly around large outdoor grass and dirt-covered fields, and lift and carry up to 50 lbs. of sports equipment
• Committed to adhering to and enforcing the D.C. United Summer Camp Cell-Phone Free policy, powering down and putting away cell phones for the duration of your shift
  
  

Headfirst Professional Sports Camps is proud to be an Equal Opportunity Employer. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups and those who might need reasonable accommodation to apply.

Perks and Highlights as a Camps Team Member

• Work in soccer, being active and outdoors all summer in the DMV area.
• Ability to earn middle and end of season awards.
• Build valuable experience representing a global brand.
• Join an incredible team of like-minded, passionate people.

About Headfirst

Headfirst delivers thoughtfully designed, high-quality summer and youth experiences built to elevate potential and exceed expectations. For over 25 years, we’ve partnered with families, schools, and organizations to create environments where kids feel supported, challenged, and confident trying new things. 

What makes Headfirst different is intentionality. We don’t wait and hope growth happens - we design for it. Our programs are carefully structured, and our staff are trained to spot, create, and celebrate breakthrough moments. These Headfirst Moments - when a camper pushes past fear, tries something new, or surprises themselves - are built into every day. 

We believe great experiences are built on relationships. Our teams prioritize genuine connection, creating welcoming environments where campers feel seen and known, staff feel supported, and families trust that every detail has been thoughtfully considered. Behind the scenes, a professional, year-round Headquarters team supports our seasonal staff with training, systems, and clear expectations so camps run smoothly and consistently. 

When you join Headfirst, you’re joining a team that takes pride in doing things well. We care deeply about the experience we deliver, the people we work with, and the impact we have on kids and families. The work is meaningful, the standards are high, and the summers are unforgettable.