Sr. Cloud Engineer - Intelligent Document Processing

Sr Cloud Engineer - IE07NE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

We are seeking a highly capable and technically proficient Senior Cloud Engineer to join our Intelligent Document Processing (IDP) team. This role demands hands-on expertise in cloud-native engineering, automation of document workflows, and integration of advanced data extraction technologies. You will be instrumental in scaling and optimizing our IDP platform, working alongside engineering leads and business stakeholders to deliver robust, production-grade solutions.

This position is ideal for someone who thrives in a fast-paced, agile environment and is ready to take ownership of complex systems, drive technical excellence, and contribute to strategic platform evolution.

This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday).

Key Responsibilities:

• Engineer and maintain cloud-native IDP solutions using AWS services and third-party vendor platforms.
• Develop and optimize automated workflows for document ingestion, classification, extraction, and validation.
• Integrate IDP components with enterprise systems, ensuring seamless data flow and operational reliability.
• Lead performance tuning and cost optimization efforts across cloud infrastructure.
• Implement monitoring, alerting, and fault-tolerant mechanisms to ensure platform resilience.
• Collaborate with software engineers, data scientists, and architects to align IDP capabilities with business goals.
• Author and maintain technical documentation, including architecture diagrams, deployment guides, and operational runbooks.
• Evaluate emerging technologies and contribute to platform roadmap discussions.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in cloud engineering, with direct involvement in Intelligent Document Processing or similar automation platforms.
• Deep expertise in AWS services (e.g., Lambda, S3, Step Functions, ECS, IAM).
• Strong programming skills in .NET and Python, with experience building scalable backend services.
• Hands-on experience with OCR, NLP, and machine learning technologies in production environments.
• Proficiency with containerization (Docker) and orchestration (Kubernetes).
• Proven ability to troubleshoot complex systems and implement resilient cloud architectures.
• Excellent communication skills and a collaborative mindset.
• AWS certifications (e.g., Solutions Architect, Developer, SysOps).

• Experience with GenAI-powered IDP platforms (e.g., MEA, Azure Form Recognizer).
• Familiarity with insurance-specific document formats (e.g., SOVs, financial statements).
• Exposure to CI/CD pipelines and infrastructure-as-code tools (e.g., Terraform, CloudFormation).