Legal Office Team Leader

Team Leader Operations - LM08DE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Lead, Inspire, and Elevate a High-Performing Legal Support Team

Come join a collaborative and mission-driven management team supporting a large and dynamic legal organization! As the Legal Office Team Leader, you will play a pivotal role in the success of our California Workers' Compensation Legal Offices, providing leadership and oversight to the hybrid remote support staff serving the Los Angeles and Central Valley territories.

This is an opportunity for a confident people leader who thrives at the intersection of operations, compliance, mentorship, and continuous improvement. You will ensure organizational and jurisdictional compliance, data accuracy, and high-quality work product-while actively identifying opportunities to streamline processes, enhance efficiency, and strengthen team performance.

You'll partner closely with attorneys, leadership, and the Law Office Administrator to ensure resources are aligned, quality assurance standards are met, and our legal teams are set up for success. Support the State Bar needs, CLE renewals and CLE certificates.

Why This Role Matters

This role offers the chance tolead with purpose, influence meaningful change, and support a legal team that makes a real impact. If you are energized by developing people, improving processes, and partnering across teams to deliver excellent results-we'd love to hear from you.

• Provide ongoing direction, coaching, and training for direct reports and new hires
• Conduct monthly one-on-one meetings focused on performance, engagement, and professional development
• Recognize high performance and proactively support team members who need coaching to meet standards
• Foster a positive, inclusive, and collaborative team culture

• Oversee daily workflow, monitor workloads, and ensure timely review of incoming mail
• Track and analyze support staff productivity and output
• Identify and implement process improvements to increase efficiency and quality
• Provide leadership in issue resolution and continuous improvement initiatives

• Collaborate with the Law Office Administrator on clerical operations, staffing needs, and production goals
• Attend huddles with support staff, attorneys, and management
• Participate in monthly regional meetings with Pacific leadership
• Strengthen support staff partnerships with attorneys

• Leverage Workday to approve payroll, PTO, employee profiles, meeting notes, and goals
• Support recruitment, onboarding, and off-boarding of support staff
• Review and approve expense reports in PeopleSoft
• Approve Coupa supply orders and manage vendor-related requests
• Assist with monthly reporting and operational metrics
• Support State Bar requirements, CLE renewals, and certificate tracking
• Organize team events in partnership with the Law Office Administrator

• 7+ years of experience in a law firm or legal department environment
• Prior people leadership or equivalent experience, including mentorship, project oversight, and training
• Working knowledge of California Workers' Compensation law and board systems
• Strong organizational, analytical, and prioritization skills with exceptional attention to detail
• Ability to clearly communicate complex information in coaching and training settings
• Demonstrated thought leadership with the ability to influence positive outcomes
• A collaborative, solutions-oriented mindset with a positive outlook
• Strong proficiency with MS Office and enterprise systems
• College degree or equivalent professional experience
• A demonstrated commitment to diversity, equity, and inclusion
• Must reside in the Greater Los Angeles or surrounding area.