IND Staff IT Engineer

IND Staff IT Engineer - GCC009
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Role Overview

The Tech Lead - Problem Management is responsible for driving the identification, analysis, and remediation of recurring and systemic technology issues impacting service availability and stability. This role operates in a high velocity global environment, partnering closely with Incident, Change, Engineering, and Infrastructure teams to eliminate root causes and reduce operational risk.

The role requires deep ITIL expertise , strong technical and systems understanding, and the ability to operate effectively within a 24x7x365 follow the sun operating model, ensuring continuity, disciplined handoffs, and sustained problem resolution across regions.

Key Responsibilities

• Lead the Problem Management lifecycle, including problem identification, prioritization, root cause analysis (RCA), and corrective action tracking.

• Analyze major incidents, trends, and repeat failures to identify systemic issues impacting availability and performance.

• Drive advanced troubleshooting and RCA across infrastructure, cloud, and application platforms.

• Partner with Engineering and Architecture teams to design long term , sustainable fixes aligned to platform strategy.

• Operate within a global 24x7x365 follow the sun model, ensuring effective cross region collaboration and seamless problem ownership.

• Assess and mitigate operational and technology risk, proactively identifying vulnerabilities and resilience gaps.

• Produce clear, high quality problem documentation, including RCAs, known error records, and corrective action plans.

• Ensure strong alignment with Change and Release Management to validate fixes and prevent regression.

• Use data and analytics to measure problem trends, recurrence, and effectiveness of remediation efforts.

• Influence continuous improvement through process maturity, automation, and knowledge reuse.

Critical Skills

• Analytical and Problem Solving Capabilities

• Deep ITIL and Process Expertise

• Technical Proficiency and System Understanding

• Technical Communication and Documentation

• Risk Mitigation and Strategic Thinking

Core Technical Skills

• Advanced Troubleshooting & Root Cause Analysis (RCA)

• System Design & Architecture Understanding

• Cloud Platforms and Distributed Systems

• Data Analysis and Trend Identification

• Strong Infrastructure Operations Experience

Qualifications & Experience

• 8+ years of experience in IT Operations, Problem Management, SRE, or Service Management roles.

• Demonstrated experience working in a fast paced , global 24x7x365 follow the sun operating model .

• Strong understanding of enterprise infrastructure, cloud platforms, and service dependencies .

• Proven ability to lead cross functional problem resolution efforts across global teams.

• Prior experience in a Command Center, NOC, or large scale production environment strongly preferred.

Work Environment

• High impact role in a mission critical global operations environment .

• Requires flexibility to support global coordination, rotational coverage, and cross region handoffs .

• Regular interaction with senior technology leaders and engineering teams .

Client-provided location(s): Hyderabad, India

Job ID: Hartford_Fire_Insurance_Company_FGB-4067

Employment Type: FULL_TIME

Posted: 2026-05-30T18:42:34