IND Senior Business Analyst

IND Sr Business Analyst - GCC038
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Position Overview

We are seeking a highly skilled Senior Business Analyst to join our Billing Team Hyderabad, India. The Senior Business Analyst plays a critical role in driving the Billing Persistent Team agenda by bridging business processes, operational needs, and technology solutions. This role is responsible for leading complex requirement-gathering efforts, mapping end-to-end business workflows, and defining clear, scalable functional specifications that enable teams to deliver modern, data-driven, and automated billing capabilities. It is a key role in shaping how billing processes evolve-improving accuracy, cycle time, operational efficiency, and customer experience across all Business segments.

Key Responsibilities

• Translate business requirements into detailed features, user stories, process flows, and acceptance criteria for engineering delivery.

• Perform business process mapping and gap analysis across Billing workflows, identifying automation, IDP (Intelligent Document Processing) , and AI-driven optimization opportunities.

• Support data-driven decision making by analyzing billing workflow data, system behaviors, triage rules, and operational bottlenecks.

• Collaborate with architects, engineers, data scientists, and product teams to ensure solutions align with system architecture, integration frameworks, and enterprise platform standards.

• Document current-state and future-state workflows, including data flows, decision points, system interactions, and triage logic.

• Participate in backlog refinement, requirement walkthroughs, testing cycles, and readiness reviews to validate functional fit and business value.

• Serve as the liaison between business stakeholders and technical teams, ensuring consistent understanding of processes, requirements, and constraints.

• 5-10 years of Business Analyst experience in technology-driven, workflow-heavy, or operational environments.

• Strong requirements-gathering, story-writing, and acceptance-criteria definition skills.

• Experience supporting delivery in Agile or SAFe frameworks, including writing epics, features, and user stories.

• Expertise in business process mapping (BPM), workflow optimization, and operational analysis.

• Ability to interpret data insights and apply them to business decisions and process improvements.

• Strong stakeholder-management and communication skills across business, technology, and analytical teams.

• Experience working in Agile or SAFe delivery models.

• Ability to collaborate across globally distributed teams and support cross-functional delivery.

• Familiarity with SQL or analytical querying to validate data conditions or support logic-based requirement definition.

• Experience with Billing domain processes or insurance operations.

• Knowledge of billing processes, insurance operations, or financial exposure workflows.

• Familiarity with AI-enabled workflow concepts .

• Experience working with visualization tools (Figma, Miro) for journey mapping or process design.

• Basic understanding of SQL, analytics platforms, or data-driven problem solving.

• Exposure to cloud- native solution components, rules engines, and enterprise workflow platforms.