HR Services Analyst

Analyst, HR Ops - HP09BN
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The HR Operations Analyst is a critical member of the HR Operations team, supporting workforce administration, employee data management, and payroll-related processes across the organization. This role partners with HR teams, business stakeholders, and external vendors to ensure operational excellence, data accuracy, and a seamless employee experience.

This position is ideal for a detail-oriented professional who enjoys solving problems, analyzing data, improving processes, and driving operational efficiency. The HR Operations Analyst will have opportunities to contribute to key initiatives, support organizational changes, and help shape the future of HR service delivery.

UPDATE 10/06/26: The work arrangement for this position has been updated from Hybrid/Remote to Hybrid only.

Responsibilities

HR Operations & Transaction Management

• Process a variety of HR transactions, including employee data updates, job changes, and payroll-related activities.
• Manage payment file submissions and ensure timely, accurate processing.
• Investigate, troubleshoot, and resolve transaction issues, discrepancies, and escalations.
• Perform audits and quality reviews to maintain data integrity and operational accuracy.
• Develop and implement controls that support compliance and reduce operational risk.

• Partner with HR Centers of Excellence (COEs), business teams, and external vendors to identify opportunities for process improvement.
• Analyze operational data and trends to identify root causes, drive informed decision-making, and improve service delivery.
• Support process improvement, automation, and transformation initiatives.
• Measure and evaluate the effectiveness of implemented solutions against business objectives and performance metrics.
• Create and maintain standard operating procedures, process documentation, and workflow guides.

• Serve as a trusted resource for HR operational processes and procedures.
• Collaborate with internal stakeholders and external partners to support evolving business needs.
• Participate in cross-functional projects and contribute to operational initiatives.
• Lead smaller projects and process enhancement efforts when applicable.
• Provide recommendations that improve efficiency, accuracy, and the employee experience.

• Bachelor's degree or equivalent combination of education and experience.
• Strong analytical, critical thinking, and problem-solving skills.
• Exceptional attention to detail and organizational abilities.
• Ability to effectively prioritize competing responsibilities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently while fostering collaboration across teams.
• Proficiency with Microsoft Office applications, including Excel.

• 1+ years of experience in Human Resources, HR Operations, Payroll, Shared Services, or a related field.
• Experience working with HR systems and employee data.
• Understanding of HR processes, data governance, and operational controls.
• Experience with Workday or other Human Capital Management (HCM) systems.
• Exposure to process improvement methodologies or continuous improvement practices.

• Opportunity to work on impactful HR initiatives that support employees across the organization.
• Exposure to HR technology, workforce data management, and process transformation efforts.
• A collaborative environment that encourages learning, innovation, and professional growth.
• Opportunities to participate in projects that improve employee and manager experiences.