Employee Benefits, Enrollment Manager

Enrollment Manager GB - SG08ME
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

At The Hartford, we're committed to helping individuals and businesses achieve what's ahead.

As an Enrollment Manager, you'll play a critical role in shaping enrollment experiences that drive employee engagement, participation, and benefits awareness for our customers.

In this highly visible, customer-facing role, you'll serve as the strategic lead for enrollment and communication planning, partnering with customers, sales teams, implementation teams, and technology vendors to deliver effective enrollment strategies and exceptional customer experiences. If you enjoy building relationships, leading cross-functional initiatives, and developing innovative solutions, this could be the opportunity for you.

What You'll Do

Enrollment Strategy & Execution

• Develop and execute comprehensive enrollment and communication strategies for assigned customers.
• Lead enrollment planning activities and oversee execution from strategy development through enrollment completion.
• Collaborate with customers and internal partners to design tailored enrollment approaches that align with business goals.
• Partner with benefits administration platforms and technology vendors to ensure enrollment strategies align with system capabilities and implementation requirements.

• Build strong relationships with customers and serve as a trusted advisor on enrollment best practices.
• Partner with Relationship Managers and other stakeholders to deliver customized enrollment solutions.
• Support sales and growth initiatives, including finalist presentations, new business opportunities, and product expansion discussions.
• Identify opportunities to enhance participation, employee engagement, and product adoption.

• Serve as the primary point of contact throughout the enrollment lifecycle.
• Coordinate efforts across Sales, Implementation, Marketing, Operations, and other internal teams to ensure successful outcomes.
• Lead collaboration with Associate Enrollment Managers and additional resources to execute enrollment campaigns and deliverables.

• Participate in customer onboarding and implementation activities to establish enrollment objectives and timelines.
• Facilitate planning discussions and contribute to customer and internal meetings.
• Monitor project milestones, deliverables, and enrollment timelines to ensure successful execution.

• Oversee the development and delivery of enrollment communication campaigns and materials.
• Ensure enrollment communications are aligned with strategy, customer objectives, and project timelines.
• Coordinate the execution of campaign components, including educational content, events, and employee engagement initiatives.

• Analyze enrollment performance and identify opportunities to improve participation and customer outcomes.
• Support business reviews and strategic planning discussions.
• Contribute ideas and best practices that enhance enrollment effectiveness and customer satisfaction.

• 3+ years of Insurance experience in enrollment services, employee benefits, insurance, marketing, project management, or a related field is required.
• Experience collaborating across multiple teams in a customer-focused environment.
• Strong project management, organizational, and communication skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Experience with employee benefits, voluntary benefits, insurance, or enrollment programs.
• Experience supporting large, complex customer implementations or strategic accounts.
• Knowledge of Salesforce, enrollment platforms, benefits administration systems, or communications technologies.
• Experience presenting recommendations and building relationships with customers and business partners.
• Strategic thinker with a customer-first mindset.
• Strong relationship builder who can influence and collaborate across diverse teams.
• Effective communicator with the ability to translate complex concepts into actionable plans.
• Results-oriented professional who thrives in a dynamic environment and enjoys solving problems.