Director, Product Management, Small Business

Dir Product Management - EM06AE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Reporting to the Assistant Vice President, Small Business State Product, the Director of Product Management is responsible for the P&L results of a ~ $450M book of business across three lines of business (Businessowners, Workers Compensation, Commercial Auto) and multiple risk states. This role plays a critical leadership position in The Hartford's Small Business organization, with the Director accountable for designing and executing a strategic vision that enables long-term profitable growth in the region.

The Product Director has a key leadership role, overseeing a team managing a regional product portfolio. The role collaborates closely with multiple functional areas across the organization to drive business results, including Field Sales and Underwriting leadership, Actuarial, Finance, Data Science, and Line of Business Product teams. This role provides regular exposure to Senior Leadership, with the opportunity to develop refined executive communication as well as a detailed understanding of a high-performing business unit

Key Responsibilities

People & Team Leadership

• Lead, coach, and develop a high performing team of product managers, fostering strong ownership, accountability, and professional growth.
• Set clear priorities, goals, and performance expectations aligned to our overall Small Business strategy.
• Build a high-performing, collaborative team culture that partners effectively across functional areas to drive business results.

• Own state-level product performance, including growth, retention, pricing, underwriting posture, and mix management.
• Develop a deep understanding of state-specific dynamics (regulatory, competitive, economic, and distribution).
• Actively monitors results, identifies trends, and acts on emerging opportunities or emerging risks.
• Translates enterprise and line of business strategies into actionable, state-level product roadmaps.
• Communicates clearly and effectively with senior leadership on performance, risks, and strategic recommendations.

• Acts as a senior Product leader partnering closely with Field Sales and Underwriting leadership.
• Maintains strong, regular engagement with the Field to understand market feedback, execution challenges, and opportunities.
• Represents Product Management in regional and national forums, influencing decisions through insight and data.

• 7+ years of relevant P&C insurance experience in Product Management, Underwriting, Actuarial, Analytics, or related disciplines.
• Demonstrated leadership experience, including developing and managing high-performing teams. Direct management experience preferred but not required.
• Solutions-oriented individual, with ability to think strategically and develop analytical insights
• Excellent communication abilities and refined business acumen, with the ability to influence key business stakeholders
• Strong analytical skillset, including ability to work with multiple forms of data (business, financial, actuarial)
• Strong technical expertise in Excel. Proficiency with data coding languages such as SQL, R, Python preferred but not required
• Strong understanding of the P&C insurance market, including pricing, underwriting, and regulatory considerations.
• Proven ability to operate in a matrixed environment and influence without direct authority.
• Ability to develop immediate credibility in unfamiliar situations; including agency partners, regulators, senior leaders, and cross-functional project teams
• Experience working directly with Field Sales and Underwriting teams is strongly preferred.
• This position may be filled on a remote or hybrid basis, depending on location and business needs.