Director Agile Product Management, Employee Benefits

Director Agile Product Management - BA06CE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Director, Agile Product Management (APM) is a leadership role within the Employee Benefits Employer Experience Value Stream, accountable for leading Agile Product Owners (APOs) and driving execution across the Service Transformation Agile Release Train (ART). This role represents the voice of the customer and the business, sets priorities, manages dependencies, removes blockers, and ensures work is delivery-ready to enable meaningful outcomes.

The APM partners closely with APOs, agile teams, Release Train Engineers (RTEs), technology leaders, process optimization, and business stakeholders to execute on the Service Transformation roadmap, delivering capabilities that modernize service delivery through E2E workflow, data, and AI-enabled automation and augmentation, reducing friction while improving speed, transparency, and consistency for both customers and Operations.

• Lead product execution for the Service Transformation ART, consisting of ~6-8 agile teams
• Own and maintain a strategic, prioritized program backlog aligned to business vision, service outcomes, and customer friction across current-state processes
• Set and execute product strategy for the ART aligned to Employer Experience and Service Transformation objectives
• Own prioritization decisions, balancing customer impact, operational outcomes, financial benefit, risk, and capacity
• Make independent tradeoff decisions related to scope, sequencing, and prioritization within the ART

• Lead, coach, and develop a team of APOs; build product management capability and hold teams accountable for outcomes and delivery at pace
• Ensure APOs understand priorities, intent, and business value across the program backlog

• Own the health, readiness, and flow of the program backlog across multiple teams. Ensure backlog is outcome focused, and considers service strategy, customer insights, and operational pain points
• Break down epics into features, define acceptance criteria and KPIs, and independently drive feature road-mapping
• Guide the ART through PI planning and objective setting, linking execution to business intent

• Integrate AI-enabled capabilities and agentic workflows into regular product delivery practices to improve speed, quality, and PDLC outcomes
• Promote rapid prototyping, iteration, and experimentation using AI agents to inform solution direction and reduce time to value
• Partner with technology and data teams to support agent workflow building, orchestration, and embedded analytics
• Set clear expectations for APOs to build familiarity and proficiency with AI-enabled product delivery approaches

• Represent the voice of the customer and the voice of the business across the ART
• Partner closely with Business, IT, RTEs, Architects, Process Optimization, and Production Support to ensure solutions deliver intended service outcomes
• Manage dependencies, mitigate risks, and remove blockers across teams and partner organizations
• Influence alignment across value streams and enabling organizations to support end-to-end service transformation outcomes

• Accountable for ensuring delivered capabilities achieve intended service outcomes, including customer experience, operational efficiency
• Accept completed features that meet definition of done and quality expectations
• Validate delivered capabilities against product vision and service outcomes
• Support and influence change management and business readiness activities to drive adoption
• Monitor and communicate execution progress, benefit realization, and post-release optimization results

• Analyze ART-level metrics to identify trends, risks, and improvement opportunities
• Stay current on AI advancements, internal strategies, service operations, and industry trends to act as a subject-matter expert in service transformation

• 3+ years of combined experience in Agile Product Management or Product Ownership
• Experience in the insurance industry required; Employee Benefits experience strongly preferred (Life, Disability, Voluntary)
• Experience with service operations, customer service platforms, workflow enablement, or operational transformation strongly preferred
• Proficiency in agile methodologies (SAFe, Scrum/Kanban)
• Effective decision-maker who operates and delivers at pace
• Experience using agile lifecycle management tools (Rally/Jira)
• Strong collaboration and influencing skills in a highly matrixed environment
• Proven ability to manage multiple priorities and stakeholder expectations
• Strong written and verbal communication skills, including presentation to senior leaders
• Comfort using data and metrics to identify insights and inform decisions
• Proven ability to integrate AI-enabled capabilities and agentic workflows into regular product delivery practices
• 10%-25% travel required
• Bachelor's degree preferred