Ability Analyst

Ability Analyst - C410AN
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Do you enjoy helping people? Then you belong here. We currently have an excellent claims professional career opportunity available.

The Ability Analyst, quickly investigates claims to determine if the insured person qualifies for Leave benefits. The Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

• Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
• Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the FMLA claim
• Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion
• Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight
• Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives

• 2 + years of experience providing quality customer service is required
• 2+ years of claim experience is a plus
• Proficient in THAA is a plus. HS Diploma/GED required; Associate or Bachelor's Degree is a plus
• Medical terminology experience is a plus
• Highly-organized problem solver
• Professional verbal and written communication skills
• Ability to excel in an ever changing high-volume environment
• Readily able to champion change and innovation
• Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment
• Ability to thrives in a structured team environment
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously