Treasury Payment Administrator

Job Description

About the Office of the Massachusetts State Treasurer and Receiver General ("Treasury")

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community.

https://www.surveymonkey.com/r/FM68GFV

Purpose of the Job:

• Coordinate the Electronic Funds Transfers (EFT) also known as direct deposit of payments to state employees, vendors, and retirees through the Automated Clearing House to participating financial institutions.
• Respond to customer inquiries and resolve problems in a timely and efficient manner.
• Ensure timely replacement of rejected EFTs.
• Update notifications of change in Mosaic (MMARS) and HR/CMS.
• Stops and reissues check payments as requested by agencies, Retirement Board and Teachers' Retirement Board.
• Research all check and warrant requests using available systems.
• Report return checks to issuing agencies.
• Administer in lieu of insurance in accordance with Massachusetts General Laws, Chapter 90 Sections 34D. 34E. and 34F; in lieu of procuring a motor vehicle liability bond or policy and is to be retained as provided therein

Essential Functions and Responsibilities:

• Respond to customer inquiries and research and resolve problems regarding direct deposit.
• Process direct deposit authorizations requests.
• Interpret, update, and correct ACH Pre-Notification and notification of change reports (Return Resolution and
• Unresolved Return Reports).
• Manage caseload to ensure direct deposit services are efficient and meet the needs of the users.
• Work with agencies and retirement boards to market direct deposit as an easy, safe, and cost-efficient method of payment.
• Record and respond to requests for direct deposit forms. Track increases in new direct deposit accounts for marketing evaluation.
• Issue stop payments as requested by State Agencies and Vendors.
• Issue stop payments as requested by the Retirement Board and the Teachers' Retirement System.
• Reissue stopped checks for the Retirement Board and return in a timely manner.
• Complete check research using all available resources.
• Answer all inquiries from State Agencies, vendors, and Treasury Departments.
• Prepare letters to the Registry of Motor Vehicles for participants in lieu of motor vehicle insurance
• Update Treasury's Custody portfolio in accordance with monetary changes triggered by changes in participation in lieu of motor vehicle insurance

Other Duties and Responsibilities:

• Special projects as assigned or as responsibilities dictate.

Supervisor Responsibilities:

• N/A

Qualifications

Knowledge and Skills:

• 3 years of work experience in Accounting, Banking or related field and a bachelor's degree
• Bachelor's Degree may substitute for two (2) years of work experience. Customer service or banking experience.
• Computer/data processing skills.
• Microsoft Office and Adobe.
• Familiarity with Peoplesoft
• Strong interpersonal skills, conflict resolution ability.
• Knowledge of state's accounting system

Physical Requirements:

• Ability to lift up to 10lbs
• Ability to sit for extended periods of time

Hybrid Work Environment:

All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury's culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3-8 weeks of employment.

The hybrid work environment will consist of a minimum of two (2) days in the office each week, with one of these days being either a Monday or a Friday. Hybrid work arrangement is based on business needs of the department. There will be an additional (1) day in the office per month for a mandatory in person department meeting.

An Equal Opportunity Employer:

The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Employment Eligibility Regarding Family Members:

Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee's spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee's household.

Client-provided location(s): Boston, MA

Job ID: Commonwealth_of_Massachusetts-260002E7

Employment Type: FULL_TIME

Posted: 2026-03-18T18:41:03