Tax Examiner V

Job Description

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent.

Division Overview

The Operations Division provides information and assistance to taxpayers and tax practitioners of the Commonwealth through the delivery of outstanding customer service, maximizing revenue collections and using the most innovative, cost-effective means available and to promote DOR's enhanced web service.

Job Description

• The selected candidate will exercise direct supervision over a collection unit to ensure efficient unit operation, maximum production, and fair administration of tax law.
• This collection unit will collect assessed, delinquent, and non-filed income taxes due the Commonwealth utilizing authority granted under Massachusetts General Laws, Chapter 62C.
• Duties include the supervision and management of a collection unit.
• Management of assigned accounts receivable.
• Regular meetings and sit-ins with staff, supervisory and management staff.
• Completing employee performance reviews.
• Providing administrative and functional support to the Deputy Chief and Income Manager.
• The Tax Examiner V will provide professional customer service to internal and external clients while adhering to Massachusetts General Laws and all departmental policies, procedures and regulations.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five years of full-time, or equivalent part-time, professional experience in accounting, auditing or tax examining work, of which (B) at least one year must have been in a supervisory, administrative or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in accounting, business administration or business management may be substituted for a maximum of two years of the required experience.

II. A Graduate degree with a major in accounting, business administration or business management may be substituted for a maximum of three years of the required experience.

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

SPECIAL REQUIREMENTS: Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operators License may be required.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Client-provided location(s): Springfield, MA

Job ID: Commonwealth_of_Massachusetts-2600029V

Employment Type: FULL_TIME

Posted: 2026-03-24T18:39:14