Summer Intern - Child Support - Southern Region - Service of Process - Taunton location
Job Description
Agency Overview
The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent
Bureau/Division Overview
The mission of the Department of Revenue's Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency.
DOR/CSS's core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities.
Position Summary
The intern will be providing customer service support and general administrative support, primarily to the service of process team.
Customer Service Support
- Assisting members of the general public with basic case inquiries via phone, email, or in-person
- Directing customers to appropriate resources and staff members
- Providing information about case status and next steps in the child support process
Administrative Support
- Performing routine administrative tasks including copying, mailing, and assembling document packets
- Organizing and maintaining case files and documentation
Attorney Collaboration
- Working directly with attorneys to confirm proper service of legal documents
- Assisting with the preparation and review of service documentation
- Tracking service completion and updating case records
Service of Process Team Support
- Coordinating with constables and sheriff's offices to facilitate document service
- Managing the flow of service documents requiring amendments or corrections
- Maintaining communications with process servers
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Project Exposure and Learning Opportunities - throughout the internship, the intern will have opportunities to:
- Learn about legal service requirements and procedures in child support cases
- Gain exposure to the coordination between legal teams and process servers
- Understand the service of process workflow from document preparation through completion
- Work on special projects that may include tracking service timelines, improving communication protocols with process servers, and enhancing document accuracy procedures
Preferred Qualifications
- Familiarity with remote work technology
- Customer Service experience
- Ability to handle confidential information
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Please see Preferred Qualifications.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- Pension
- Financial Counseling
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program