Security Team Specialist I

Job Description

The Veterans Home at Holyoke is seeking a dedicated and experienced individual to serve as a Security Team Specialist I. Under general supervision, the selected candidate will provide a safe and secure environment for our veteran residents, visitors and staff. This position will conduct surveillance and patrol the entire internal and external campus of the Home through performing routine security checks, monitoring security cameras and equipment, and determining the extent of any security breaches or emergency situations.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

1. Patrol assigned interior, exterior, and adjacent areas on foot or in a vehicle to ensure the security of buildings and grounds at various institutions and facilities.

2. Guard against trespass, theft, damage to property or injury to individuals by: Screen visitors and inspect rooms, packages, vehicles, etc. for contraband; control crowds; provide personal protection to individuals as required; conduct surveillance of high-crime areas and reporting suspicious activity; search for missing goods and persons; investigate complaints and suspicious activity; mediate disputes; deescalating situations; and inspect buildings, grounds, fire lanes and emergency exits for compliance with safety standards to ensure security

3. Investigates incidents by interviewing witnesses, victims, and others.

4. Enforce traffic and safety regulations by directing traffic; assisting operators of disabled motor vehicles; assisting pedestrians in crossing streets; and arranging for snow removal or sanding to ensure the orderly flow of traffic and prevent accidents.

5. Operates such equipment as two-way radios, teletypes, facsimile transmitters or receivers, base stations, public address systems, emergency medical equipment, office machines.

6. Performs related duties such as cooperating and sharing information with other agencies, enforcing departmental and agency policies and procedures notifying designated personnel of emergencies; writing reports such as activity reports; maintaining records on lost-and-found items, assisting in the evacuation of residents; assisting in firefighting operations and raising and lowering flags.

QUALIFICATIONS REQUIRED AT HIRE:

1. Ability to prepare general reports and maintain accurate records.

2. Ability to gather and record information through examining records and

documents and through observing and questioning individuals.

3. Ability to give oral and written instructions in a precise, understandable manner.

4. Ability to deal tactfully with others and exercise discretion in handling confidential

information.

5. Ability to remain calm, exercise sound judgment and act quickly, in emergency,

stressful, emotionally charged and dangerous situations.

6. Ability to establish and maintain harmonious working relationships with others.

7. Ability to interact with people who are under physical and/or emotional stress.

8. Ability to exercise sound judgement.

9. Ability to work accurately with names, numbers, codes and/or symbols.

10. Ability to record information provided orally.

11. Ability to conduct interviews.

12. Ability to assemble items of information in accordance with established procedures.

13. Ability to understand and apply the rules, regulations, policies, procedures,

specifications, guidelines, standards and laws governing assigned unit activities.

14. Ability to communicate, establish rapport with and work effectively with persons from

different ethnic, cultural and/or economic backgrounds.

15. Ability to coordinate the efforts of others in accomplishing assigned work objectives.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

The job specifications outlined below and within the attached form 30 are currently being reviewed and will be updated in accordance with the the Memorandum of Agreement (MOA) effective July 2, 2023. Please note that the specifications for this job, including roles, responsibilities and qualifications are subject to change based on contract.

Minimum Entrance Requirements: Applicants must have (A) at least one (1) year of full-time or equivalent part-time, experience in work involving the protection and/or security of buildings, equipment or individuals, or (B) any equivalent combination of the required experience and the substitutions below.

Applicants applying for positions within the Department of Youth Services, Department of Mental Health and Department of Public Health are required to obtain and maintain a valid certification in Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid. Additionally, applicants applying for positions within the Department of Youth Services are required to obtain and maintain a valid certification in crisis intervention and suicide prevention.

Substitutions:
I. An Associate's degree or higher in a related field may substitute for the required experience.

Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.