Registered Nurse IV - Scheduler
Job Description
The Massachusetts Department of Mental Health (DMH) is seeking a Staffing Supervisor. The Staffing Supervisor plays an essential role in ensuring the hospital is safely and effectively staffed across all units and shifts. This position supports the nursing department by maintaining accurate schedules, approving time for nurses and mental health workers, and managing staffing adjustments due to leaves or sick calls. With a strong focus on organization and collaboration, the Staffing Supervisor helps create a balanced workflow that supports both patient care and team efficiency.
In addition to coordinating staffing needs, the Staffing Supervisor oversees office clerks to ensure accurate tracking of overtime and compliance with scheduling policies. This role also contributes to the hospital's commitment to patient safety and care quality by responding to emergency codes and providing hands-on or supportive nursing care when needed. It is an opportunity to blend leadership, operational oversight, and clinical expertise in a way that makes a meaningful impact every day.
Please Note: This is a full-time, 40-hour position. The selected candidate will work on second shift from 2:45 PM to 11:15 PM with Week 1: Tuesday/Saturday & Week 2: Sunday/Friday as days off.
Employees in this position will be required to perform mandatory overtime.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
• Serve as the primary point of contact for staffing-related inquiries, responding promptly to phone calls, emails, and in-person requests from internal and external stakeholders.
• Assess and coordinate hospital staffing needs based on acuity, training, patient status, and operational priorities in consultation with management.
• Develop, implement, and maintain daily, weekly, and monthly schedules for nursing and support staff, ensuring compliance with collective bargaining agreements (CBA) and hospital policies.
• Approve and process time-off requests, monitor attendance and sick leave trends, and ensure continuous hospital-wide coverage.
• Supervise clerical staff in maintaining accurate staffing records, responding to last-minute scheduling changes, and managing overtime tracking and reporting.
• Maintain adequate professional and paraprofessional coverage to ensure safe and effective patient care, adjusting assignments as needed based on patient acuity and census.
• Participate in emergency response activities, providing direction, evaluation, and documentation, while ensuring nursing staff readiness and compliance with hospital protocols.
• Support nursing leadership by promoting effective communication, problem solving, and performance improvement initiatives that enhance staff engagement and patient outcomes.
• Contribute to staff education and development through training, orientation, and coaching, serving as a resource and role model for nursing personnel.
• Deliver direct or indirect nursing care as needed and perform additional responsibilities to support patient safety, quality care, and operational excellence.
Required Qualifications:
• Demonstrated knowledge of professional nursing principles, practices, and procedures, including human anatomy, physiology, and growth and development across the lifespan.
• Strong understanding of nursing terminology, documentation standards, and the use of charts, graphs, and tables for accurate recordkeeping and reporting.
• Skilled in providing care to individuals with mental, physical, and emotional challenges, including those requiring specialized custodial or rehabilitative care.
• Proficient in emergency medical procedures such as CPR and the use of monitoring and diagnostic equipment, including telemetry and electrocardiogram units.
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• Knowledgeable in infection control, sanitation, and sterilization practices, as well as proper techniques for collecting and transporting laboratory specimens.
• Familiarity with pharmacology and the administration of medications used to diagnose, treat, and manage physical and mental health conditions.
• Ability to interpret physicians' orders, treatment plans, and regulatory guidelines while applying sound clinical judgment in decision-making and patient care.
• Effective communicator with the ability to provide clear written and verbal instructions, prepare accurate reports, and maintain confidentiality in all patient interactions.
• Adept at problem-solving, teamwork, and maintaining professionalism in stressful or emergency situations while fostering positive relationships across multidisciplinary teams.
• Flexible and dependable, with a willingness to work varied shifts, including weekends, holidays, and nights, to ensure consistent, high-quality patient care.
Preferred Qualifications:
• Knowledge of applicable laws, regulations, policies, and standards governing nursing practice and healthcare operations.
• Experience evaluating and improving nursing practices, procedures, and clinical performance.
• Understanding of health care administration principles, including resource management, staffing, and compliance.
• Demonstrated leadership and supervisory experience within a clinical or hospital setting.
• Strong analytical skills with the ability to assess staffing trends, identify process improvements, and recommend effective solutions.
• Proficiency in electronic health records (EHR) systems and staffing or scheduling software.
• Excellent communication and interpersonal skills to foster collaboration across departments and disciplines.
• Commitment to continuous quality improvement, patient safety, and regulatory compliance.
• Ability to manage competing priorities and adapt to a fast-paced, dynamic healthcare environment.
About Worcester Recovery Center and Hospital (WRCH):
Located on over 20 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient, and culturally competent mental health services. It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations.
WRCH provides inpatient services to 290 adults and 30 adolescents, inclusive of a Deaf Inpatient Mental Health Service program for 10 patients.
Learn more about WRCH: Worcester Recovery Center and Hospital (WRCH) | Mass.gov
DMH Mission Statement:
The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines,
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.
For questions regarding this requisition, please contact Employment & Staffing at 1 (800) 510-4122, Option 4.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience as a registered nurse in a recognized hospital, clinic or medical facility and (B) of which at least one year must have been in a supervisory, administrative or managerial capacity or (C) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A Graduate degree with a major in Nursing may be substituted for a maximum of one year of the required (A) experience. No substitutions will be allowed for the required (B) experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
SPECIAL REQUIREMENTS FOR ALL LEVELS IN SERIES:Current and valid registration as a professional nurse under the Massachusetts Board of Registration in Nursing.
Recent graduates from an approved school of nursing must have applied for the first available registered nurse examination. Based on assignment, possession of a current and valid Massachusetts Motor Vehicle Operator's license may be required.
Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- Pension
- Financial Counseling
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program