MassDOT HOC Operator I

Job Description

Position Summary

Incumbents of positions in this series are responsible for operating, monitoring and controlling multiple state-of-the-art integrated computer systems detecting and responding to facility, traffic and security events, providing immediate and timely notifications to appropriate personnel and documenting incidents.

Duties and Responsibilities

• Comply with all assignment plans, policies and procedures in operating multiple traffic, facility and security monitoring and detection systems, including radio, telephone and notification systems, and maintain functional familiarity with computer applications, electronic systems, and roadway traffic equipment.
• Detect and respond to traffic, facility and security events, including analyzing events, classifying accordingly and issuing notifications, creating a record and documenting events, recording all operator and first responder actions take from initial conditions through event closure.
• Monitor traffic and roadways using available systems and equipment, implementing traffic mitigation response plans during incidents and road work activities, and update traffic and road conditions to traffic reporting agencies and systems in a timely manner.
• Assist appropriate personnel with troubleshooting of devices, equipment and systems, including reporting system malfunctions, failures, and anomalies to appropriate personnel, generating incident reports, performing system reviews at shift changes to verify system functionality, and cross-check all systems to ensure previous shift activities have bee properly reported and addressed.
• Maintain regular and continuing communication with all applicable division field incident response personnel, including public safety, life safety, law enforcement personnel, and other agencies during incident response, and coordinate planned construction/maintenance personnel activities as needed. Record incidents for the conduct of after action reviews or investigations, and participate in training drills and exercises.
• Support staffing needs as required, including servicing overtime needs, updating schedules, completing required documentation, and notifying appropriate managers.
• Perform any other functions in support of the HOC program mission or any other function deemed necessary by management of the Highway Division or the Massachusetts Department of Transportation.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's inclusive culture and career opportunities can be found at mass.gov/massdot-careers.

MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

Qualifications

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Minimum Entrance Requirements

Applicants must have at least (A) one year of full time, or equivalent part-time, progressive experience in an operations control or emergency response environment including a traffic, facility, security or public safety center where security and emergency response capabilities were demonstrated on a regular basis or (B) any equivalent combination of the required experience and the substitutions below:

Substitutions

An Associate's or higher degree in a relevant form of study may be substituted for the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirement actually completed.

Special Requirements

Applicants must possess a high school diploma or GED.

A valid motor vehicle operator's license, Class D.

Must be available to work 24/7 at all times including during inclement weather and/or other emergency situations.

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
• For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
• For a disability-related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857-274-1935.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Client-provided location(s): Boston, MA

Job ID: Commonwealth_of_Massachusetts-260002MU

Employment Type: FULL_TIME

Posted: 2026-04-04T18:34:03