Lead Program Monitor: Worcester CJSC

Job Description

Location:

Worcester Community Justice Support Center
Worcester County Sheriff's Office
365 Main St
Worcester, MA 01608

DEPARTMENT
Community Justice Support Center

TITLE
Lead Program Monitor

JOB SUMMARY: The Lead Program Monitor is responsible for the oversight of security measures/entrance procedures, drug testing and program monitor duties - including but not limited to, drug testing scheduling, transportation, and finding coverage for vacant shifts. S/he will communicate with Center Management on all issues and write reports as needed while ensuring a safe and secure environment for both staff and participants. S/he will ensure that participants enter and exit the Center in an appropriate manner and remain in all assigned areas.
______
JOB FUNCTION
Program/Department Responsibility:
• Supervise all monitoring/security operations at the Center.
• Schedule staff to ensure adequate coverage for all program monitor shifts.
• Find coverage for vacant shifts as needed.
• Provide direct monitoring of participants in all phases of daily routines, including break periods.
• Monitor all educational and clinical classes/groups.
• Maintain accurate communications log entries.
• Procure, track and preserve urine specimens and perform Breathalyzer samples from participants in accordance with prescribed policies and procedures.
• Accurately report both urine specimens and Breathalyzer sample test results.
• Write incident reports as needed and communicate concerns to program management.
• Responsible for program monitoring on-boarding and on-going trainings for program monitor staff - including but not limited to, drug testing, security measures, entrant procedures, program monitoring duties.
• Attend and participate in all scheduled meetings and trainings as directed.
• Provide transportation in assigned program vehicle when required.
• Oversee transportation schedule to ensure all needed transportation has coverage.
• Ensure that program vehicle is properly maintained and up to WCSO standards.
• Proficient in utilizing de-escalation techniques in order to prevent crisis situations and will provide support and assistance to all staff and/or participants.
• Provide support and assistance in crisis situations.
• Maintain work schedule as directed.
• Support the programming staff with scheduling and any other auxiliary tasks to support the goals of the center.
• Maintain confidentiality of personal data.
• Maintain and secure equipment for drug and alcohol collection.
• Maintain and secure equipment for security/entrance procedures.
• Perform any duties and tasks assigned by supervisors, and related work as required.

Qualifications

Qualifications:
• Attend all assigned meetings
• Possess knowledge of the requisite policies and procedures associated with the collection of urine specimens.
• The ability to communicate effectively with people in a direct, clear and professional manner.
• General knowledge about the purpose of a community safety facility; understanding of the goals and objectives of a community correction program and a general familiarity with the court systems.
• Ability to communicate respectfully and professionally with clients in an empathic way.
• Proven verbal and written communication skills.
• Experience working with the justice-involved population with diverse backgrounds.
• Working knowledge of Google Suite, Microsoft Excel and Word.