Human Services Coordinator II

Job Description

The Department of Developmental Services (DDS) is filling the Human Services Coordinator II (HSC II) role in the Middlesex West Area Office in Framingham. The HSC II will provide leadership, supervision and support to team of Service Coordinators.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Maintain records and work within HCSIS, PAM and Meditech.
• Provide monitoring, review and supervision of ISP development and approval (including ensuring that ISP content accurately reflects all services and other expenditures in the individuals' budget)
• Assign individuals to Service Coordinators
• Participate in screening, interviewing and selection of candidate for HSC positions.
• Train new Service Coordinators in job duties.
• Conduct EPRS for HSC staff.
• Participate in are planning and protocol development.
• Work as a member of MASSCAP team for determination of prioritization of services and conduct MASSCAP assessments.
• Supervise the Turning 22 Transition Team
  • Oversee the ITP process
  • Oversee the transition process within the area office
  • Support Area Office in fiscal planning for T22
• Supervise the Children's Service Coordination team.
• Supervise Adult Service Coordinators.

Required Qualifications

Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources

Controlling work through periodic reviews and or evaluations; determining subordinates training needs and providing or arranging for each such training

Motivating subordinate to work effectively

Determining the need for disciplinary action and either recommending or initiating action.

Ability to prepare statistical reports

Ability to prepare and present budget information for assigner unit

Ability to develop policy, and procedures for assigned units

Ability to learn attentively and respectfully to ascertain the desires and needs of individuals

Ability to facilitate groups with diverse representation and function effectively as a member of a team

Ability to demonstrate sound judgement by making reasoned decisions, acting quickly, and maintaining a calm manner in stressful situation.

Knowledge and demonstrated skill in development and implementation of educational and or Individual Support Plan

Ability to communicate effectively through verbal and written means

Sensitivity to religious, ethnic, and linguistic diversity of individuals with disabilities.

Knowledge of this general field

Knowledge of the principles and theories of individual and family growth and development.

Knowledge of mental health and or behavior disorders, and supports needed to address those disorders

Knowledge of motivation and positive reinforcement techniques

Ability to demonstrate skill in handling confidential info

Ability to establish and maintain harmonious working relationships

Ability to prioritize and respond to multiple demands from which individuals with disabilities and staff

Ability to seek guidance and support and take direction from supervisors and clinical consultants when needed

PLEASE NOTE:

This is a full-time, 37.5 hour position.

Schedule:

Monday through Friday, 8:45am - 5:00pm;

Days off: Sunday/Saturday

Flexibility required to meet the needs of the Area Office.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range .

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Client-provided location(s): Framingham, MA

Job ID: Commonwealth_of_Massachusetts-250008AT

Employment Type: FULL_TIME

Posted: 2026-01-29T18:35:47