Family Support Training Specialist

Tailor materials to ensure they are relevant, accessible, and effective by considering the needs of the audience, learning objectives, insights from program collaboration, current events, etc.

Manage training materials, ensuring tools and technologies are up to date and prepared for each session

Systematically and regularly update curriculum and materials based on trends in the field, updated research, needs of the learners, etc.

Lead the development of resources and materials to support learners with integration of training into practice after training is complete, in collaboration with the Director of Training Content and other Training Institute staff, as applicable

Provide content expertise for staff and stakeholders by staying current on the latest research and trends in the fields of family support and child abuse prevention

Training Content Quality Assurance

Provide consultation and content guidance for internal staff and training consultants

Support training content evaluation and implement a variety of methods that evaluate the effectiveness of training

Provide in-person and virtual trainer support through initiatives such as train-the trainer, community training programs, and engagement with contracted trainers and Children's Trust staff on training content

Assess Learner Understanding

Establish and implement assessments to measure training effectiveness, solicit learner feedback and gain insights into audience demand for additional training

Reflect on training and incorporate data/feedback from participants to add/improve future training sessions, facilitation skills, etc.

Analyze collected data, draw conclusions, present findings and provide recommendations for continuous improvement that may impact Training Institute objectives, measures and overall quality

Support agency wide training evaluation efforts

Collaborate with Stakeholders

Plan and collaborate with Program Teams to support program implementation through training

Gather feedback and information from internal staff and external partners to ensure training is responsive and connected to needs in the family support field

Share data/feedback from learners, information about training issues and/or training requirement changes to stakeholders to stay aligned, responsive and maintain ongoing program improvements and quality assurance

Support the process to transfer and monitor content/courses to a Learning Management System (LMS) and integrate data collected via LMS

Work closely with the Director of Training Content and the Director of Training Services to develop the annual Training Institute training calendar

Provide feedback to management staff to aid in expansion efforts and strategic goal planning

Provide insight into training issues and potential effects on program implementation to ensure all issues are considered in program, training and conference planning

Participate in the development and review of program-related policies and strategies as they relate to training content and delivery

Represent the Children's Trust on advisory councils and workgroups, as assigned

Partner with internal staff and external entities to gather information, feedback, and data to ensure training and conferences are responsive and connected to needs in the field

Develops and Facilitates Communities of Practice

Lead the development and facilitation of role-specific networking opportunities for learners following their training for ongoing support with practice, reflection and implementation

Provides ongoing professional development skills refresher opportunities for learners

Observes, analyzes, and makes recommendations on learning implementation in the field

Performs other duties as assigned

The successful candidate will have the following qualifications:

Experience in family support practice

Experience delivering training to participants with a diverse range of experience and education

Knowledge of child abuse and neglect prevention and/or family support

Knowledge of adult learning principles

Ability to develop training curriculum and materials

Strengths-based mindset and approach to working with families

Ability to establish positive relationships with diverse stakeholders and staff

Ability to champion diversity, equity, inclusion, and belonging

Strong oral and written communication skills

Ability to prepare and analyze charts, graphs, and tables.

Knowledge of the methods of general report writing.

Ability to understand, explain, apply and follow laws, rules, regulations, policies, procedures, specifications, standards, and guidelines

Strong attention to detail and multi-tasking skills

Ability to gather, analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.

Ability to maintain accurate records.

Professionalism

Customer service skills

Preferred Qualifications:

Bilingual in Spanish preferred

Association for Infant Mental Health Endorsement preferred

Learning Management System (LMS) and/or instructional design experience

License, Certification and/or other requirements

Possession of a current and valid Massachusetts Class 3 Motor Vehicle Operator's License

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Client-provided location(s): Boston, MA

Job ID: Commonwealth_of_Massachusetts-250008DF

Employment Type: FULL_TIME

Posted: 2026-01-06T18:36:54