Education and Training Coordinator - Training Technician III

Job Description

The Massachusetts Department of Public Health is looking for a Training Technician III - Education and Training Coordinator based at Tewksbury Hospital. This role offers a unique opportunity to shape and strengthen the learning culture within a dynamic healthcare environment. In this position, you will lead the design, coordination, and evaluation of non-clinical training programs that support staff development, regulatory compliance, and organizational excellence. Working closely with subject matter experts, leadership, and quality teams, you will ensure that education initiatives are aligned with best practices, adult learning principles, and accreditation standards-helping to build a highly skilled and prepared workforce.

This role is ideal for professionals who enjoy blending strategy with hands-on execution. You will oversee onboarding and ongoing education programs, supervise educators, and contribute to system-wide improvements in training effectiveness and compliance. You will also play an essential role in driving innovation in how training is delivered, tracked, and communicated across the organization. With visibility to executive leadership and impact across the facility, this position offers both leadership growth and the ability to influence meaningful outcomes in a mission-driven public health setting.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Assess organizational training needs by analyzing current programs, regulatory requirements, and leadership feedback to support long-term workforce development.
• Design, implement, and evaluate non-clinical orientation and ongoing education programs aligned with adult learning principles and organizational goals.
• Coordinate onboarding processes for new hires, including permanent, contracted, agency, and vendor staff, ensuring timely completion of required training and documentation.
• Supervise and support Non-Clinical Educators, including assigning work, monitoring performance, and fostering professional development.
• Deliver training and provide guidance to staff on effective teaching methods and instructional techniques.
• Ensure compliance with regulatory and accreditation standards, including developing and executing tracer methodologies and maintaining accurate training records.
• Manage training systems and reporting processes, including tracking completion, analyzing compliance data, and communicating gaps to leadership.
• Develop and maintain training materials such as presentations, communications, and educational resources to support organizational initiatives.
• Coordinate training logistics, including scheduling, calendars, speakers, and learning platforms, while supporting department operations as needed.
• Collaborate with leadership and cross-functional teams to develop policies, procedures, and role-specific competencies that enhance staff performance and organizational effectiveness.

• Knowledge of adult learning theories, training methodologies, and instructional techniques
• Ability to interpret and apply laws, regulations, policies, and procedures related to training and organizational operations
• Experience developing, delivering, and evaluating employee training programs
• Strong organizational and project coordination skills, including the ability to manage multiple priorities
• Proficiency in creating training materials, reports, and presentations (e.g., PowerPoint, spreadsheets, learning platforms)
• Ability to communicate effectively both verbally and in writing with diverse stakeholders
• Demonstrated ability to analyze data and track training compliance and outcomes

• Experience working in a healthcare, public health, or government setting
• Familiarity with regulatory and accreditation standards (e.g., Joint Commission or similar)
• Experience supervising or mentoring training or education staff
• Knowledge of learning management systems (e.g., MassAchieve or similar platforms)
• Experience developing competency-based training and role-specific education programs
• Strong collaboration skills with the ability to work across departments and with subject matter experts
• Experience supporting onboarding programs and employee development initiatives
• Ability to design innovative training approaches, including blended or technology-based learning
• Experience developing compliance reports and presenting findings to leadership
• Advanced degree in education, training, organizational development, or a related field