Director of Dental Program

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Manage MassHealth's dental TPA vendor, including ensuring contract requirements are met, reviewing reporting, implementing process improvements, and supporting escalations and issue resolution.
• Lead dental program operations, including regulatory and sub-regulatory policy development and implementation, rate-setting, vendor oversight, and compliance activities.
• In partnership with Dental Clinical Director, co-lead program strategy, including coverage and utilization management updates, new initiatives, and program performance and quality outcomes, and jointly determine final policy recommendations for leadership consideration.
• Support financial reporting and routine audit requests. Ensure robust member access to dental providers and services.
• Manage staff who support TPA contract management, policy development and implementation, provider outreach, audit responses, and data and analytics.
• Provide routine updates and information to senior leadership, support legislative reporting and ad hoc inquiries, and respond to stakeholder outreach.

Preferred Qualifications:

• Knowledge and working experience in Medicaid services, Dental and Oral Health Care environment, laws, regulations, and/or polices.
• Excellent analytic, interpersonal, project management, negotiation and leadership skills.
• Excellent communication skills; and Demonstrated experience with health care quality improvement processes.

About MASSHEALTH:

The mission of MassHealth is to improve the health outcomes of our diverse members and their families by providing access to integrated health care services that sustainable & equitable health, well-being, independence, and quality of life.

For more information about our agency and programs please visit: https://www.mass.gov/orgs/masshealth

To Apply:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests.

For questions, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option #4.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range .

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Client-provided location(s): Quincy, MA

Job ID: Commonwealth_of_Massachusetts-260002PA

Employment Type: FULL_TIME

Posted: 2026-04-11T18:45:38