Director of Communications

Job Description

MassAbility is seeking a strategic, creative, and collaborative Director of Communications. In this role, you will lead efforts to deliver clear, consistent, and impactful messages to internal teams, providers, the disability community, and employer and business audiences.

In a fast-changing federal and state landscape, the Director of Communications is responsible for delivering timely and accurate updates to staff, partners, and stakeholders. By leveraging engaging storytelling, the Director promotes the agency's mission, boosts community involvement, and advocates for employment opportunities for individuals with disabilities. This role ensures consistent messaging across all channels, oversees impactful events, and increases awareness and understanding of the agency's efforts throughout the state.

At MassAbility, we are driven by a fundamental belief that we are all different but connected - individuals who share a common purpose and who bring our own talents, ingenuity, and perspective to achieve our vision. That belief puts diversity, equity, and inclusion at the center of everything we do. We are keenly aware of the barriers that many of us face as we strive to live life on our own terms. That's why, as a community, we are committed to always being part of the solution. This work is essential to who we are as an organization. Together, we are making a better state possible for everyone. As a team member, you'll join an agency that values a learning and participatory performance culture with an emphasis on high-performance teams, individual contribution/impact, and engagement in activities to promote and support programs, divisions, and the overall agency vision and mission.

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

• Develop and implement a communication strategy aligned with agency priorities and evolving policies.

• Serve as a principal advisor to the Commissioner and Business Relations Director by preparing messages for providers, families, the disability community, stakeholders, and businesses, both internally and externally.

• Manage the development of briefings, talking points, and statistical data for the Commissioner.

• Ensure the timely and accurate dissemination of policy updates, program changes, and agency milestones to both internal and external audiences.

• Collaborate with the Business Relations Director and/or consultants to create employer and business-facing campaigns and materials that promote inclusive hiring and workplace practices.

• Lead strategic planning and implementation of statewide and regional events for employers, providers, and stakeholders.

• Foster a mission-driven team culture by setting clear goals and supporting individual professional growth.

• Oversight of web management, weekly Commissioner Communications newsletter, logistical support for events, managing daily content, engagement, and analytics across social media platforms.

Required Qualifications

• Comprehensive understanding of all aspects of marketing, coupled with excellent communication, creativity, analytical thinking, research, interpersonal, organizational, and strategic skills.

• Strong writing, editing, and storytelling abilities.

• Leadership and organizational talents with meticulous attention to detail.

• Event planning expertise focused on accessibility and audience diversity.

• Familiarity with MassAbility services to support the agency's mission.

• Basic knowledge of industry and occupational labor market data and the workforce development ecosystem in the Commonwealth.

• Commitment to advancing diversity, equity, inclusion, and accessibility in the workplace.

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Planner, and Teams.

About MassAbility

MassAbility provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world. Together with stakeholders, partners, and allies, MassAbility collaborates, problem-solves, and innovates to bring about a better Massachusetts for everyone-one that is truly equitable, accessible, and inclusive.

For more information about our agency and programs, visit: MassAbility | Mass.gov

Pre-Offer Process:

A criminal background check (CORI) will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit: http://www.mass.gov/hhs/cori.