Compliance Officer Certified Medication Aide Program and Nurse Aide Registry
Today• Boston, MA
Job Description
The Drug Control Program (DCP), situated within the Department's Bureau of Health Professions Licensure, is tasked promoting prescription drug security and safe prescribing, dispensing and administration practices, and the certification of non-licensed health care professionals. DCP consists of the Massachusetts Controlled Substance Registration Program, the Prescription Monitoring Program (PMP), the Pharmaceutical and Device Manufacturer Code of Conduct (PCOC), the Drug Stewardship Program, the Medication Administration Program (MAP), the Drug Formulary Commission, and the DCP Enforcement Unit. In addition, DCP now includes two important and related programs, the Nurse Aide Registry (NAR) and the Certified Medication Aide (CMA) programs.
The Compliance Officer will review complaints, reports, documents, and pertinent information received from the public and agency personnel concerning alleged violations of laws and regulations by Certified Nurse Aides and Certified Medication Aides. The CO will conduct investigations in connection with complaints and alleged noncompliance with laws and regulations, write investigative reports, work closely with program staff and DPH litigators to determine the appropriate course of action, and testify at hearings.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
- Reviews complaints, reports, documents, and pertinent information received from the public and agency personnel concerning alleged violations of laws and regulations to determine the appropriateness of the complaint.
- Conduct investigations, including gathering records, conducting interviews, and obtaining evidence through on-site visits to establish facts concerning complaints and alleged non-compliance with laws and regulations.
- Write detailed investigative reports.
- Determine appropriate action to be taken and/or to refer complaint to the appropriate agency.
- Testify at administrative hearings as needed.
- Maintains liaison with assigned agency personnel and various private, local, state and federal agencies and others to provide information concerning, and encourage compliance with the provisions of laws, rules, and regulations to exchange information and/or to resolve problems.
- Responds to inquiries to provide information concerning agency policies and procedures and laws, rules and regulations governing agency activities.
- Confers with parties to complaints to resolve issues, make appropriate settlements and encourage compliance with established laws, rules and regulations.
Required Qualifications:
- Experience or familiarity with administrative law and procedure
- Knowledge of the methods of general report writing
- Ability to write concisely to express thoughts clearly and to develop ideas in logical sequence
- Ability to gather information through questioning or observing individuals
- Capacity to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.
- Ability to read and interpret legal documents such as court decisions, briefs, opinions, contracts, etc.
- Ability to exercise discretion in handling confidential information
- Ability to establish rapport with people from different ethnic, cultural and/or economic backgrounds
- Capacity to communicate effectively in oral expression
- Ability to adapt to varied work situations
- Ability to work independently
- Ability to interpret information contained in documents such as medical records, schedules, charts, plans, specifications, etc.
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Preferred Qualifications:
- Strong interpersonal communication skills.
- Ability to write clearly and succinctly.
- Proficiency in the Microsoft Suite of applications.
- Ability to work independently and collaboratively with internal staff and external stakeholder groups.
About the Department of Public Health:
The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.
We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.
DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.
More information can be found at:MA Department of Public Health
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.
ADA Reasonable Accommodation:
If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. 4.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory or law enforcement work, or regulatory administration work (B) and equivalent combination of the required experience and the substitutions below.
Substitutions:
A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Client-provided location(s): Boston, MA
Job ID: Commonwealth_of_Massachusetts-260002TI
Employment Type: FULL_TIME
Posted: 2026-04-09T18:39:43
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- Pension
- Financial Counseling
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program