Clerk V / Unit Clerk & Supervisor

• Answers telephone calls and provides routine information concerning agency services according to established procedures.

• Files and retrieves material such as correspondence, reports, Medical Record forms, etc. in accordance with detailed procedure.

• Prepares standardized forms such as routing slips, tracking slips, etc. according to detailed procedure.

• Receives and distributes incoming mail, packages, etc. to appropriate individuals with the assigned unit.

• Posts information to records according to prescribed procedures.

• Operates specialized office machines and equipment requiring training: computers, photocopiers, fax machines, etc.

• Reviews forms, lists, documents, correspondence and/or reports for accuracy and completeness.

• Performs typing functions such as typing forms, routine correspondence, envelopes, labels, index_ cards, etc.

• Maintains Medical records according to established procedures in order to ensure accurate and complete information.

• Answers inquiries related to laws, rules, regulations, policies, and procedures governing agency services.

• Schedules or arranges conferences, meetings, interviews, or similar activities by reserving required facilities, checking the availability of parties involved and notifying appropriate individuals of dates, times, and locations to ensure the availability of facilities and attendance by appropriate individuals.

• Prepares requisitions according to standard procedures to replenish supplies.

• Notifies appropriate parties, orally and in writing, of information such as meetings, conferences, court decisions, trial cancellations, patient arrivals and discharges, etc.

• Compiles statistical information to be included in reports on agency activities.

• Proofreads typed material for grammatical, punctuation and spelling errors and for proper format, accuracy, and completeness.

• Composes correspondence for routine letters such as requests for information, confirmation of meetings, etc.

• Provides overall supervision and direction to Clerk ill Unit Clerks.

• Ensures that Unit Clerk duties are carried out as directed - coordinates efforts in accomplishing assigned work objectives.

• Ensures Unit Clerk Coverage is provided on all units.

• Ensures units are organized and procedures are consistent on all units.

• Performs other duties as required. (See attached for specific duties.)

Required Qualifications:

• Knowledge of the English language including spelling, word meaning and word usage.

• Ability to understand, apply and explain the laws, rules, policies, and procedures governing assigned unit activities.

• Ability to use proper grammar, punctuation, and spelling.

• Ability to follow written and oral instructions.

• Ability to assemble items of information in accordance with established procedures.

• Ability to work accurately with names, numbers, codes and/or symbols.

• Knowledge of the types and applications of standard office filing systems.

• Knowledge of clerical office practices and procedures including office record keeping, office correspondence control, the types and uses of office equipment and supplies and business letter preparation.

• Ability to complete assigned duties in a reasonable timeframe.

• Ability to deal tactfully with others.

• Ability to establish and maintain harmonious working relationships with others.

• Ability to exercise discretion in handling confidential information.

• Ability to determine the proper format and procedure for assembling items of information.

• Ability to perform typing functions at which speed is not essential, such as typing forms, routine correspondence, envelopes, labels, index cards, etc.

• Ability to supervise others and coordinate efforts in accomplishing assigned work objectives.

About Worcester Recovery Center and Hospital (WHRC):

Located on over 100 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient and culturally competent mental health services. It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations.

WRCH provides inpatient services to 260 inpatient adults, inclusive of a Deaf Inpatient Mental Health Service: 30 inpatient adolescents and 30 residential adolescents, in either an Intensive Residential Treatment Program (IRTP) or a Behavioral Intensive Residential Treatment Program (BIRT).

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions regarding this requisition, please contact Human Resources at 1-800-510-4122 EXT 4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in office work, of which (B) at least one year must have been in a supervisory or administrative capacity, or (C) and equivalent combination of the required experience and the substitutions below:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*

* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Client-provided location(s): Worcester, MA

Job ID: Commonwealth_of_Massachusetts-260001WP

Employment Type: FULL_TIME

Posted: 2026-03-11T18:36:40