Certification Specialist, Assisted Living

• Conduct ongoing on-site compliance review (a minimum of two per week) at ALRs located throughout the Commonwealth in accordance with the annual schedule for recertification.

• Conduct follow-up site visits when needed to determine ongoing compliance with rules and regulations for ALR certification.

• Respond to inquiries into Resident care issues identified during the site visit process, through the incident reporting system, consumer complaints, and referrals from within and outside AGE.

o The scope of the inquiries and reviews will include all aspects of the ALR's operation ranging from proper pre-admission assessment and service planning, BHS program (where applicable), issues associated with medication management safety (proper assessment of Resident ability to manage medications, medication assistance and administration procedures, documentation, errors) to incidents of elopement, abuse and/or neglect, acute behavioral emergencies, incidents resulting in significant injury or negative health outcome, and unanticipated deaths.

• Conduct and oversee all required inquiries and provides guidance to ALR's on the MA ALR regulations, standards of practice/procedures and related Resident care concerns.

• Participate in the development of methods of evaluating and determining the ALR's compliance with the regulations, the utilization of existing policies and practices that promote Resident health and safety.

• Perform quality audits of ALR responses to incident reports that are associated with medication and healthcare issues to ensure that information requested from each ALR is consistent and appropriate for the related circumstances, and that the documentation submitted by the ALR is reviewed to determine if any additional follow-up is needed.

• Consult with AGE staff in the discussion and development of policy and procedures and during the process of regulatory updates / changes proposed.

• Evaluate the quality of basic health services provided in ALRs and be responsible for maintaining policies and procedures that echo the MA ALR regulations.

• Assist with onboarding and training newly hired certification specialist staff as needed.

Required Qualifications:

• Proficiency in utilizing current technology, including hardware (tablets/computers/cell phones), and associated office software (Access, Excel, Word, Adobe).
• Ability to prepare general and statistical reports and maintain accurate records.
• Knowledge of public health or medical care administration and policy development.
• Specific knowledge and/or experience involving audits or onsite compliance review of health and human service settings.
• Possession of a current and valid driver's license, access to a vehicle, and ability to regularly travel statewide.

Preferred Qualifications:

• Knowledge of Massachusetts Assisted Living regulations.

Agency Mission:

The Executive Office of Aging & Independence provides quality aging-related resources, tools, and support through a network of regional non-profit agencies and municipal agencies across the state. The Agency partners with providers, caregivers, and the 1.7 million older adults in Massachusetts to help individuals live and thrive throughout the aging process.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option 4.

Applicants should upload a cover letter and resume for the Certification Specialist, Assisted Living requisition.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range .

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Client-provided location(s): Boston, MA

Job ID: Commonwealth_of_Massachusetts-250007RU

Employment Type: FULL_TIME

Posted: 2025-12-11T18:42:28