CAC Administrator

Job Description

• Receive and manage intake calls for the Children's Advocacy Center

• Serves as the primary point of contact for general inquiries via phone and email

• Intake emergency response calls from the Department of Children and Families (DCF) and distribute appropriate notifications to MDT partners

• Coordinate communication between MDT members as needed

• Follow up with MDT partners regarding missing or outstanding documentation

• Monitor and manage the CAC email daily

• Create and maintain case files, including 51A reports and police records

• Enter cases into the CAC database accurately and in a timely manner

• Maintain organized onsite and offsite files in accordance with record-retention policies

• Request and track medical reports from the Child Protection Program at UMASS

• Compile and maintain statistical data for reporting and grant requirements

• Schedule forensic interviews as needed

• Support CAC accreditation and re-accreditation processes

• Order offices supplies and CAC-specific materials

• Support special projects, events, training and program initiatives as assigned

• Schedule mandated reporter training for our community partners

• Understanding of trauma-informed and victim-centered practices.

Qualifications

• Proficiency in Microsoft Office 365

• Self-motivated with ability to work well independently and as part of a team

• Excellent organizational skills with a strong attention to detail

• Effective written and verbal communication skills

• Ability to prioritize time sensitive matters and meet deadlines

• Ability to work in a fast-paced environment

• Ability to maintain strong working relationships with fellow employees, professionals, community members and other government agencies

• Capacity to maintain a high level of confidentiality and maturity in handling sensitive matters