Benefit Issuance Specialist

• Perform centralized EBT transaction processing, including timely and accurate adjustments, maintaining audit records, and escalating issues to the supervisor as needed.

• Verify daily EBT, direct deposit, and check payrolls to ensure timely processing, report discrepancies, and track volumes and amounts for monthly reporting

• Log, track, and distribute data on undeliverable EBT cards in accordance with the Benefit Issuance Unit's procedures.

• Generate and provide benefit financial history statements for other DTA units and Boston Legal Services upon request.

• Process client check replacement requests in BEACON and initiate bank stop payments as needed.

• Perform the initial step of the related benefits process in accordance with the separation of duties.

• Additional tasks or special projects will be assigned as needed

Required Qualifications:

• Knowledge of the principles and practices of accounting, including terminology.

• Knowledge of the methods of general report writing.

• Knowledge of the methods and techniques of financial analysis.

• Ability to analyze and determine the applicability of accounting data to draw conclusions and make appropriate recommendations.

• Ability to read and interpret documents such as financial reports, accounts, and ledgers.

• Ability to understand, apply, and explain the laws, rules, regulations, policies, procedures, etc., governing assigned unit activities.

• Ability to perform mathematical calculations using formulas to solve accounting problems.

• Ability to follow oral and written instructions.

• Ability to gather information by examining records and documents and through questioning individuals.

• Ability to maintain accurate records.

• Ability to prepare general and financial reports.

• Ability to write concisely to express thoughts clearly and to develop ideas in logical sequence.

• Ability to communicate effectively verbally.

• Ability to exercise sound judgment.

• Ability to exercise discretion in handling confidential information.

• Ability to deal tactfully with others.

• Ability to establish and maintain harmonious working relationships with others.

• Ability to work independently.

• Ability to work in a team setting.

• Ability to give written and oral instructions in a precise, understandable manner.

• Experience with Microsoft Office, including Outlook, Word, Excel, Access, and PowerPoint.

Preferred Qualifications:

• Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.

• Knowledge of the types and uses of agency forms.

TO APPLY:

Please upload both the Resume and Cover Letter. First consideration will be given to those applicants who apply within the first 14 days.

Agency Mission:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts - including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit: www.mass.gov/dta

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis, program administration, or program management or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.

II. A Graduate degree with a major in business administration, budget management, public administration, industrial engineering, or industrial management may be substituted for a maximum of three years of the required experience.

III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*

* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: Educational substitutions will be permitted for a maximum of three years of the required experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Client-provided location(s): Boston, MA

Job ID: Commonwealth_of_Massachusetts-260002XQ

Employment Type: FULL_TIME

Posted: 2026-04-15T18:38:12