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The Commonwealth of Massachusetts

Associate Director, Multilingual Student Service

2 days ago• Peabody, MA

Job Description

DO NOT APPLY ON MASSCAREERS.

Applications submitted on MassCareers will not be considered.

Applicants must apply on the Salem State Career site to be considered.

Overview

The Associate Director of Multilingual Student Services leads the development and delivery of multilingual student-facing services, ensuring accurate, accessible guidance on institutional policies, processes, and procedures for prospective and current students, families, and visitors. Maintains, supports and cultivates a multilingual service philosophy for the Student Navigation Center (SNC); closely collaborating with Admissions, Orientation and HSI/MSI Initiatives to support prospective students and families as needed. This position performs analytical functions assessing various source data that supports the SNC and other administrative service area operations. Serves as the functional lead for the SNC in the development of a library of multilingual resources. Manages student employees. Organizes training sessions and operational documentation to support the SNC's multilingual mission. Collaborates and coordinates with other administrative offices within the SNC and on all service-related functions in support of a continuous improvement philosophy. Utilizes appropriate technology to better garner data, improve student self-service capabilities and workflow efficiencies, and support new multilingual stakeholders.

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DO NOT APPLY ON MASSCAREERS.

Applications submitted on MassCareers will not be considered.

Applicants must apply on the Salem State Career site to be considered.

Qualifications

Required Qualifications

  • Master's degree.
  • Bilingual or Multilingual proficiency in speaking and writing. Spanish, Portuguese, or Haitian Creole preferred.
  • Minimum of three years of supervisory experience in an educational environment, preferably in higher education, with demonstrated strength and experience in student service; particularly in a position of leadership.
  • Experience in communicating with multilingual audiences.
  • Demonstrated ability to work autonomously and to use sound judgment in keeping with established policies and procedures, as well as federal and state laws, regulations, policies and procedures.
  • Experience in and demonstrated ability to critically analyze and determine the applicability of data, to draw conclusions and to make appropriate recommendations or resolve complex problems.
    • Preferred Qualifications
  • Demonstrated strong and effective interpersonal skills and a positive, thorough, clear, concise and friendly attitude.
  • Possess functional knowledge of PeopleSoft student administration system.
  • Knowledge of immigration statuses and implications for enrollment and financial aid.
  • Demonstrated ability to conduct oneself with integrity and comply with applicable laws and regulations and exercise discretion in handling confidential information.
  • Experience fostering a team environment, and developing and maintaining harmonious working relationships.
    • Working Location

    This is a hybrid position in Salem, MA with on-campus, in-person responsibilities at least 3 days per week, and may also require frequent work on evenings and weekends.

    Application Instructions

    DO NOT APPLY ON MASSCAREERS.Applications submitted on MassCareers will not be considered.***

    Please apply online at the Salem State Career site and attach resume and cover letter.

    Employment is contingent upon a completed background and CORI check satisfactory to the university.

    This position is not eligible for H1B visa sponsorship.

    EEO Statement

    The university considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

    ADA Statement

    Salem State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employees with disabilities. For accommodation information or requests please email eo-hr@salemstate.edu .

    Recruitment Agencies

    Salem State University does not partner with or accept candidates from outside staffing agencies. All hiring is managed directly by our internal Talent Acquisition team.

    Client-provided location(s): Peabody, MA
    Job ID: Commonwealth_of_Massachusetts-26000377
    Employment Type: FULL_TIME
    Posted: 2026-04-24T18:35:52

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Health Reimbursement Account
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • Short-Term Disability
      • Long-Term Disability
      • FSA
      • HSA
      • Mental Health Benefits

    • Parental Benefits

      • Adoption Assistance Program
      • Family Support Resources

    • Work Flexibility

      • Flexible Work Hours
      • Hybrid Work Opportunities

    • Office Life and Perks

      • Commuter Benefits Program

    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
      • Volunteer Time Off

    • Financial and Retirement

      • Pension
      • Financial Counseling

    • Professional Development

      • Promote From Within
      • Mentor Program
      • Access to Online Courses
      • Lunch and Learns
      • Internship Program
      • Leadership Training Program
      • Associate or Rotational Training Program

    • Diversity and Inclusion

      • Diversity, Equity, and Inclusion Program