Assistant Director of New Bedford
Yesterday• New Bedford, MA
Job Description
The Department of Transitional Assistance (DTA) is qualified individuals to fill the role of Local Office Assistant Director for New Bedford TAO. The selected candidate will assist in the management of all programs administered by the Department, including Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled and Children (EAEDC), Supplemental Nutrition Assistance Program (SNAP) and Employment Services within the communities served by the office.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
- Assist the Director with the implementation of efficient business models utilizing available data in order to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures incorporating good customer service objectives.
- Plan, control and execute priority work assignments of eligibility staff to assure compliance with goals, objectives and priorities established by the Department.
- Assist in developing and maintaining community relationships for the purpose of achieving the agency mission.
- Ensure staff for all programs has an opportunity for professional development and job satisfaction, with consistent evaluations based upon their performance.
- Direct and supervise the administrative functions of the Transitional Assistance Office including coordination and plans for adequate staffing.
- Evaluate the needs of the area office and develops plans in regard to personnel, equipment, space and supplies.
- Process and coordinate all personnel changes with the Human Resources Unit as well as the maintenance of employee performance and attendance reports.
- Responsible for the data processing within the Transitional Assistance Office.
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PREFERRED QUALIFICATIONS:
- Ability to provide motivation, encouragement, leadership and supervision to an interdisciplinary team of approximately 50 staff responsible for effectively and efficiently delivering quality customer service, resources and services.
- Experience working with Federal or State programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation.
- Exceptional negotiation, conflict resolution and coaching skills.
- Ability to manage multiple tasks simultaneously as a result of effective planning, delegation and communication.
- Experience in workforce development, education or housing.
- Understanding of issues of poverty and diverse low-income populations.
- Excellent verbal and written communication and reporting skills.
- Strong computer skills, including word processing, email, and Excel.
Pre-Offer Process:
A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.
For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.
TO APPLY:
Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.
About The Department of transitional assistance:
The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in nine residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities.
Learn more about our services and programs visit: www.mass.gov/dta
Qualifications
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Client-provided location(s): New Bedford, MA
Job ID: Commonwealth_of_Massachusetts-2500085Z
Employment Type: FULL_TIME
Posted: 2025-12-20T18:35:17
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- Pension
- Financial Counseling
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program