Assistant Director for Case Management & Engagement
Job Description
DO NOT APPLY ON MASSCAREERS.
Applications submitted on MassCareers will not be considered.
Applicants must apply on the Salem State Career site to be considered.
Overview
Join Salem State University's Retention Services as an Assistant Director for Case Management & Engagement, where you'll provide leadership for case management and retention efforts through Navigate360 (N360) to make a meaningful difference in students' academic journeys. Reporting to the Senior Director of Retention Services and Director of Veterans' Affairs, this position serves as the primary liaison between faculty and staff, advising units, and Retention Services to ensure timely, effective, and equity-minded outreach to students experiencing academic and/or day-to-day challenges.
This role is designed to strengthen faculty and staff engagement in early alert and case management practices by providing leadership for Faculty Lead Advisors, overseeing the onboarding and preparation of faculty and staff case managers, advancing collaboration across academic units, and evaluating the effectiveness of case management systems and practices. While this role does not supervise staff case managers, it exercises operational leadership over shared structures, standards, and communications to support a cohesive, campus-wide approach to student support.
Want more jobs like this?
Get jobs in Peabody, MA delivered to your inbox every week.
In this role, you'll provide comprehensive support to students facing personal, academic, or behavioral challenges while fostering an inclusive campus environment where everyone can thrive.
Please Note: This position is grant-funded and renewal each year is contingent on continued funding.
DO NOT APPLY ON MASSCAREERS.
Applications submitted on MassCareers will not be considered.
Applicants must apply on the Salem State Career site to be considered.
Qualifications
Required Qualification
This is an onsite position in Salem, MA with on-campus, in-person responsibilities, which may require occasional work on evenings and weekends.
Application Instructions
DO NOT APPLY ON MASSCAREERS.Applications submitted on MassCareers will not be considered.
Please apply online on the Salem State Career site and attach resume and cover letter.
Employment is contingent upon a completed background and CORI check satisfactory to the university.
This position is not eligible for H1B visa sponsorship.
EEO Statement
The university considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.
ADA Statement
Salem State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employees with disabilities. For accommodation information or requests please email eo-hr@salemstate.edu .
Recruitment Agencies
Salem State University does not partner with or accept candidates from outside staffing agencies. All hiring is managed directly by our internal Talent Acquisition team.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- Pension
- Financial Counseling
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program