World of Coca-Cola Retail Supervisor, Café Operations
Position Overview
The Retail Supervisor, Café Operations is responsible for supporting daily operations and performance of the Bottle Cap Café, located outside of World of Coca-Cola, with a secondary responsibility supporting the Retail Store operations. This role ensures exceptional guest experience, operational excellence, and adherence to safety, brand, and service standards.
This role does not directly oversee people but provides operational guidance, training support, and floor leadership while serving as Manager on Duty when assigned.
Primary Responsibilities & Accountabilities - Café Operations (60-70%)
Support daily front- and back-of-house café operations
Execute café opening and closing procedures per SOPs
Maintain food safety, sanitation, and health standards
Support café revenue, service flow, and operational efficiency
Ensure proper ordering of inventory while responsibly managing food, beverage, and supply costs
Assist with POS transactions, refunds, and service recovery
Handle cash, deposits, and asset protection procedures
Escalate operational or guest issues to leadership as needed
Model Coca-Cola values and guest-first behaviors
Retail Store Operations (30-40%)
Serve as Manager on Duty when scheduled
Perform store opening and closing procedures
Support retail sales and guest service standards
Maintain visual merchandising and store presentation
Perform sales transactions as needed
Ensure compliance with safety, security, and operational policies
Guest Experience & Brand Standards
Deliver best-in-class guest service across Café and Retail
Handle guest concerns professionally and respectfully
Support inclusive guest interactions
Maintain a professional, welcoming demeanor
Adhere to safety, ADA, PCI, and life safety standards
Training & Operational Support
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Support training and retraining of ambassadors on SOPs
Reinforce service and operational standards
Partner with leadership to execute company programs
Provide clear communication and guidance on the floor
Required Skills & Competencies
Retail or foodservice operational knowledge
Strong guest service skills
POS and basic inventory proficiency
Ability to multitask in a fast-paced environment
Strong communication and professionalism
Physical Requirements
Stand and walk up to 6-8 hours
Lift, push, pull up to 50 lbs
Frequent bending, kneeling, and reaching
Work in varied temperatures and busy environments
Education & Experience
High School Diploma or equivalent
1-3 years experience in retail, foodservice, or hospitality
Prior key-holder or lead experience preferred
* Must pass drug screen and background check
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Pay Range:
$57,800 - $69,400
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Location(s):
United States of America
City/Cities:
Atlanta
Travel Required:
00% - 25%
Relocation Provided:
No
Job Posting End Date:
April 24, 2026
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Life Insurance
- FSA
- HSA
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Happy Hours
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Volunteer Time Off
- Personal/Sick Days
Financial and Retirement
- 401(K) With Company Matching
- Pension
- Performance Bonus
- Financial Counseling
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Mentor Program
- Access to Online Courses
- Internship Program
- Leadership Training Program
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)