World of Coca-Cola Cafe Team Lead

Position Overview:

The Cafe' Team Lead Ambassador is responsible for supporting operations at Bottle Cap Café, delivering exceptional guest experience, best-in-class health & safety standards, and maintaining revenue and profit performance. This position provides leadership to all Café Ambassadors in absence of the Associate Manager, leading both Front and Back of House operations. The Bottle Cap Café is located in Pemberton Place in Downtown Atlanta, serving guests of the iconic World of Coca-Cola, as well as the Georgia Aquarium and National Center for Civil and Human Rights.

Primary Responsibilities/Accountabilities:

Supports the overall operational functions of the Bottle Cap Café

Adheres to the opening and closing checklists/SOPs and ensures Café standards are met for the duration of the shift

Refers all duties which require manager approval to the appropriate Leader on Duty

Assists Ambassadors with POS transactions where appropriate, including refunds, returns and service recoveries

Trains and retrains Ambassadors on Standard Operating Procedures

Obtains, counts, and deposits cash and coins as needed during the assigned shift

Acts as a Brand Ambassador by consistently modeling and upholding The Coca-Cola Company Core Values while driving brand awareness and encouraging lasting customer relationships

Monitors guests and surrounding areas for potential safety concerns or hazards and adheres to World of Coca-Cola safety procedures

Maintains a positive attitude and welcoming demeanor while in the presence of guests and ambassadors

Interacts with guests with differing abilities in a respectful and appropriate manner, enforcing inclusion training provided by The Coca-Cola Company and World of Coca-Cola

Handles guest situations in a professional, quick, thorough, and respectful manner

Completes all required training as assigned regarding Life Safety, Evacuation, PCI Compliance, and ADA

Handles cash and credit transactions successfully in a fast-paced environment

Other duties as assigned by World of Coca-Cola Leadership Team

Leadership Behaviors:

The Team Lead, Bottle Cap Café, is responsible for their ensuring their own performance is optimal while positively supporting the three pillars of Retail & Attractions (Guest Obsession, Employee Dedication & Profit Orientation) as well as The Coca-Cola Company Leadership Behaviors.

Physical Requirements:

Ability to lift, carry, push and pull up to 50 pounds without assistance.

Continuous walking and standing for prolonged periods (6-8 hours).

Regularly balance, stoop, kneel and crouch.

Ability to climb/navigate multiple levels of the building via stairs or elevator.

Continuous exposure to outside temperatures, including extreme heat or cold.

Ability to work in noisy, crowded, and tight spaces.

Education & Experience Requirements:

High school diploma

Must be able to successfully pass drug screen, and criminal background check

At least one year experience in foodservice operations within the hospitality and/or customer service industry

Familiarity with computerized point of sale systems and inventory software

Experience delivering best-in-class guest experience

Strong communication skills, both verbal and written

Able to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment

Must be detailed oriented and have practical multitasking skills

Maintain high standards in guest service

Must maintain a professional appearance and style at all times