Sr. Director - Dispensed Equipment Operations

As the Senior Director II of Dispensed Equipment Operations, you will lead the North America Operating Unit (NAOU) Equipment Operations team focused on serviceability and commercialization of equipment, components, and software for the dispensed business that drives 30% of the net revenue for NAOU. This includes ownership of the operational performance of the Coca-Cola Freestyle (CCFS) fleet of over 46k dispensers across the US & Canada that drives $1.2 billion in gross revenue for NAOU. This position will work collaboratively with Global Equipment Platforms (GEP) center and NAOU FSOP in developing the dispensed equipment short and long-term strategic plans, contributing significantly to the success of our dispensed business.

Key Responsibilities:

• Manage complexity and facilitate cross-network collaboration between groups (i.e., engineering, procurement, customer teams, operations and Global Equipment Platforms, FSOP) to align on priorities and deliver results; negotiate between teams to align on the strategic plans for execution
• Lead a diverse team of people inclusive of Project Managers, Serviceability Experts, Technical Support Specialists, and Analysts in support of dispensed equipment performance management, operational execution, and dispensed innovation pipeline.
• Drive the commercialization of equipment, components, and software in collaboration with engineering teams, ensuring seamless integration and market readiness
• Work with FSOP & GEP, to consult and influence the Dispensed Equipment Stages & Gates process, ensuring rigorous evaluation and strategic decision-making for equipment-related projects and influencing teams toward the right strategic priorities to drive growth for NAOU and our customers
• Maintain relationships with key equipment manufacturers, in collaboration with Global Equipment Platform (GEP) center and FSOP around the globe to influence and drive alignment on priorities and cohesive plans for execution for NAOU
• Take charge of high-level, impactful decisions across multiple functions to ensure resources are focused on an aligned agenda to deliver results
• Influence across the network to direct and ensure the Global Equipment Platform (GEP) teams are focused on NAOU strategic priorities for both software and hardware needs to support our dispensed equipment fleet operations
• Lead team responsible for service escalations and management of the performance of the CCFS fleet, supporting all customer accounts for NAOU
• Lead initiatives to improve the lifecycle costs of equipment and components, focusing on efficiency and sustainability
• Leverage external data & trends to envision the future direction and inform the innovation pipeline and long-term priorities for equipment initiatives
• Support FSOP key customer meetings and pitches (Code 10, Code 5, stewardship) to bring equipment expertise and strategic support to the conversations

• Bachelor's degree in related field
• 10+ years of related experience, preferably in equipment operations, service operations, and customer operations
• Deep understanding of NAOU Foodservice business, profit model of both Company and Customer in driving business decisions
• Demonstrated experience using customer-centric approach to solving dispensed equipment operations challenges
• Demonstrated experience in leading cross-functional teams.
• Ability to lead and influence multiple stakeholders, delivering strategic initiatives across platforms, systems, and processes
• Strong analytical skills and storytelling to support strategic direction and business actions
• Communicate effectively across various levels of the organization, including senior leaders and key stakeholders
• Influence and align the organization to adopt and implement strategic equipment initiatives.
• Extensive experience in project management and leading cross-functional teams.

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.