Senior Manager, Software Engineer, Cust. Operational Excellence

The Senior Manager, Software Engineer is a senior individual contributor accountable for designing, building, and sustaining production-grade software solutions that support Customer and Commercial product teams operating under a modern Product Operating Model.

This role is deeply hands-on. The Senior Manager is expected to write, review, and maintain code, shape technical direction, and deliver complex capabilities end-to-end. The role acts as a technical multiplier, raising engineering quality, delivery speed, and system resilience-without formal people management responsibility.

Core Accountabilities

Product Model & Discovery Partnership

• Partner closely with Product Managers, Designers, and Tech Leads to co-own product outcomes, not just implementation details.

• Participate in discovery to assess feasibility, reduce risk early, and shape solution approaches before commitments are made.

• Translate customer and business problems into clear technical designs and executable solutions.

• Design and evolve scalable, maintainable software architectures aligned to Customer and Commercial domains.

• Make explicit trade-offs across performance, reliability, security, cost, and time-to-market.

• Ensure designs support testability, observability, and long-term sustainability.

• Provide architectural guidance through design reviews, reference implementations, and standards.

• Build, extend, and maintain production software across services, APIs, and platforms.

• Lead complex engineering initiatives through direct contribution, not delegation.

• Ensure high standards for code quality, automated testing, and documentation.

• Reduce technical debt through thoughtful refactoring and simplification.

• Design and implement automation-first approaches across testing, deployment, and operational workflows.

• Ensure software is delivered with strong automated test coverage and integrated CI/CD pipelines.

• Improve developer experience by reducing friction and manual steps in the delivery lifecycle.

• Use metrics to continuously improve throughput, reliability, and quality.

• Act as a go to technical authority for complex problems and critical systems.

• Influence technical direction across teams through expertise and credibility.

• Mentor senior engineers and Tech Leads through coaching and collaboration (without direct management).

• Set the technical bar for craftsmanship, reliability, and operational ownership.

• Serve as a trusted technical partner to Product and business stakeholders.

• Communicate technical decisions, trade-offs, and risks in clear business-relevant terms.

• Proactively surface constraints and dependencies early to avoid late surprises.

• Support external partner or customer discussions as a technical authority when needed.

• Demonstrate deep hands-on experience building and operating software through full stack development and Salesforce platforms.

• Design cloud-native solutions leveraging Azure services and platform capabilities.

• Apply secure by design principles using Azure identity, access, and security controls.

• Ensure solutions are observable, resilient, and cost-effective in Azure environments.

• Stay current on modern platform evolution and evaluate new capabilities for real business value.

• Delivery of high-quality, reliable software that meets customer and business outcomes.

• Reduced production incidents and improved system stability.

• Strong automated test coverage and CI/CD adoption.

• Faster delivery cycles with sustained quality.

• Positive influence on engineering standards and practices across teams.

• Builder-first mindset with strong technical depth

• Outcome-oriented, not task-driven

• Influences through credibility and execution

• Comfortable operating in ambiguity and complex systems

• Holds a high bar for quality, automation, and ownership

• Bachelor's degree in Computer Science, Engineering, or equivalent experience.

• 8-12+ years of hands-on software engineering experience.

• Proven impact as a senior individual contributor on complex systems.

• Deep expertise in modern software development, automation, and cloud-native architectures.

• Strong understanding of CI/CD, testing strategies, and operational excellence.

• Ability to communicate complex technical concepts in business terms.