Senior Manager, QSE Ops, MOR

ROLE TITLE:Senior Manager, QSE Ops, MOR
GEOGRAPHIES RESPONSIBLE:MOROCCO, TUNISIA & SUDAN
FUNCTION:AFRICA OU TECHNICAL, INNOVATION & SUPPLY CHAIN (TI&SC)
REPORTS TO:SENIOR DIRECTOR, QUALITY & FOOD SAFETY OR SENIOR DIRECTOR, SAFETY & RISK

KEY WORKING PARAMETERS

Scope & Impact:

The QSE Operations Senior Manager provides end-to-end operational management of Quality, Safety, Environment, and Technical Risk across the operating geography, ensuring all operational environments - manufacturing, distribution, marketplace, RTM, and supply chain - consistently meet or exceed global QSE governance requirements and ensure business continuity.

This position is accountable for:

Quality & Food Safety (QFS)

• Ensure full compliance with KORE QFS governance requirements across all operational sites.

• Enable QFS excellence, embedding Quality by Design (QbD) in all product, package, and process transformation initiatives.

• Drive OU QFS maturity acceleration, leveraging analytics, performance models, and global best practices.

• Implement the end-to-end Health & Safety (H&S) governance framework and global standards including Life-Saving Rules, Behaviour-Based Safety, HOP, and Route to Market Safety.

• Influence AOU and Bottler H&S OPEX/CAPEX decisions to eliminate or reduce material risks.

• Drive transformation of the H&S culture to achieve a Zero Is Possible mindset.

• Lead improvement of operational environmental KPIs, with focus on:

• E2E water supply and quality management

• Operational energy efficiency and CO₂ reduction

• Waste reduction, compliance, and on-site circular economy practices

• Ensure implementation and continuous improvement of the Technical Risk Management Framework (TRMF) for QSE, aligned with ERM and global TRM programs.

• Apply risk-based decision making across operations, innovation, and supply chain change activities.

• Ensure all markets maintain validated, current Business Continuity Plans (BCPs) for critical ingredients and conduct regular simulations and readiness assessments.

• Provide operational QSE leadership to bottling partners, enabling capability building, alignment to governance, and consistent execution across all markets.

• Ensure 100% alignment with KORE, and robust implementation of KORE, TCCC governance models, internal policies, and regulatory requirements across QSE disciplines from ingredient to marketplace.

• Embed compliance routines, internal audits, and validation processes.

• Establish and manage system-wide performance models, benchmarks, and KPIs for QFS, H&S, water, energy, and risk.

• Use predictive analytics and digital tools for visibility and proactive issue management.

• Apply lean methodologies, data-driven decisions, best practice replication, complexity reduction, and digitalization (e.g., Picasso, Coke Works) to drive operational excellence.

• Lead technical response, resolution, and root cause analysis for QSE IMCR.

• Lead the QSE Culture Transformation, driving safety, quality, and environmental mindsets across all levels and parts of the operations.

• Develop key QSE talent in critical bottler operational roles.

• Operate as an influential member of the operating geography Leadership Team.

• Deploy a structured QSE risk management approach across manufacturing, distribution, innovation, sustainability, and supply chain.

• Operationalise critical ingredient BCP readiness across bottlers and OU functions.

• Implement operational elements of the AOU Water Risk Framework, including E2E water supply and quality management

• Drive energy efficiency improvements and support decarbonization projects at the plant level.

• Ensure environmental reporting integrity and compliance.

• Implement aligned QSE operational strategies with:

• Bottling Partners

• Supply Chain

• R&D & Innovation

• CPS

• Communicate QSE performance insights to the operating geography LT & Bottler Leadership, and global functional networks.

• Influence stakeholders to gain alignment on QSE operational strategies and investments.

• Lead operational QSE communication routines with internal and external partners.

• Champion the culture of 'Driving QSE maturity to enable business growth and protect people, brands, and reputation.'

• Bachelor's degree in engineering, Food Science, Environmental Science, Safety, or related technical field (master's preferred).

• 8+ years in QSE, Supply Chain, Manufacturing, or Technical Leadership roles.

• Proven track record in:

• Large-scale operational QSE leadership

• Risk management & crisis response

• Safety and/or Quality culture transformation

• Environmental performance improvement

• Leading diverse teams

• Working with bottling partners and franchise systems

• Mastery of:

• QFS governance & compliance

• Health & Safety management systems

• Environmental operations (water, energy)

• Risk Management (TRMF/ERM)

• IMCR/BCP

• Data analytics & reporting

• Operational excellence & CI methodologies

• Strong influencing and negotiation capabilities

• Ability to translate technical concepts into business impact

• Exceptional communication and stakeholder management

• Digital literacy and understanding of integrated QSE systems