Senior Manager, Key Customer Management, Digital Commerce - Digital Tools

Manager: Senior Director, Digital Commerce

Role Type: Individual Contributor
Language: Fluent English & Mandarin
Relocation Provided: limited relocation available (domestic location).

Please note: This role is not a fully remote position. The selected candidate will need to be based in Shanghai and follow our hybrid work setup.

Job Summary

The Senior Manager, Key Customer Management, Digital Commerce - Digital Tools is responsible for enabling key account teams through data-driven insights and intelligent digital tools. The role supports key customer management by providing sales data analysis, performance insights and digital solutions that enhance decision-making, execution effectiveness and customer collaboration.

This role leads the development and application of digital sales tools, working closely with cross teams to translate commercial needs into scalable, fit-for-purpose solutions. By embedding data, automation and intelligent tools into key account ways of working, the role helps accelerate digital selling capabilities and improve overall commercial productivity.

• Enable key account management teams through sales data, performance insights and digital tools, supporting effective decision-making and customer development.
• Drive the application and continuous enhancement of digital and intelligent tools and solutions to improve sales effectiveness and customer engagement.
• Act as a bridge between commercial needs and digital solutions, translating business requirements into practical, scalable tools and ways of working.
• Support the adoption and continuous improvement of digital tools and data-driven practices across key customer teams.
• Contribute to digital commerce and key customer initiatives in response to evolving business priorities and market needs.
• Perform other job-related duties as assigned, aligned with the ongoing evolution of the role and the organization.

• Bachelor's degree or above in Business Administration, Marketing, Finance, Economics, or related field.
• 5+ years of relevant experience in FMCG or similarly complex organizations. With solid experience working with digital, data or intelligent tools.
• Solid understanding in key account management, sales processes, digital commerce, or related commercial areas. With the ability to leverage data and digital tools to support commercial decision making.
• Demonstrated ability to operate effectively in matrixed environments, influencing cross functional stakeholders and aligning internal teams.
• Fluent in English and Mandarin, with the ability to engage senior stakeholders across functions in a fast-paced environment.