Senior Manager, CI/CD Platform Engineer- Customer and Commercial
The Senior Manager, CI/CD Platform Engineering, is accountable for the creation, delivery, and evolution of CI/CD and developer enablement platforms supporting Customer and Commercial product teams operating under a modern Product Operating Model.
This role is a critical part of a small, senior team of platform engineers and works as a product partner to application teams, treating CI/CD as a product that enables faster learning, safer releases, and higher engineering throughput across the enterprise.
This leader optimizes for flow, reliability, and developer experience, while ensuring platforms meet enterprise requirements for security, compliance, and scale.
Core Accountabilities
Product Model & Platform Leadership
Operate the CI/CD platform as a product, with clear outcomes tied to developer productivity, deployment reliability, and lead time reduction.
Partner closely with Product Managers, Tech Leads, and Architects to ensure the platform solves real delivery and quality problems, not theoretical ones.
Actively participate in discovery with internal customers to validate needs, test improvements, and iterate based on feedback and data.
CI/CD Platform Strategy & Architecture
Own the technical delivery and roadmap for CI/CD tooling, pipelines, and automation supporting Customer and Commercial domains.
Adhere to and maintain architecture standards for build, test, deploy, and release workflows.
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Balance standardization with flexibility to support diverse product teams and technology stacks.
Make explicit trade-offs across speed, reliability, security, and cost.
Engineering Execution & Reliability
Ensure CI/CD platforms are highly available, secure, observable, and scalable.
Establish engineering standards for pipeline quality, automated testing, artifact management, and deployment controls.
Reduce friction in the software delivery lifecycle while maintaining strong governance and risk controls.
Use metrics (deployment frequency, change failure rate, MTTR, lead time) to continuously improve platform performance.
Platform Engineering Team Leadership
Directly manage and develop a team of senior CI/CD and platform engineers.
Set clear expectations for technical excellence, customer partnership, and operational ownership.
Coach engineers to think beyond tools and focus on end-to-end developer experience and outcomes.
Build depth and resilience through mentoring, documentation, and sustainable on-call practices.
Business Partnership & Communication
Serve as a trusted technology partner to Customer and Commercial engineering leadership.
Translate platform capabilities, constraints, and trade-offs into business-relevant language for product and business stakeholders.
Proactively communicate risks, dependencies, and capacity constraints to avoid late-stage delivery impacts.
Represent CI/CD and developer platform capabilities in discussions with external vendors and strategic partners.
Cross-Enterprise Collaboration & Governance
Collaborate with Security, Architecture, Cloud, and SRE teams to ensure platforms meet enterprise standards.
Ensure compliance with security, regulatory, and audit requirements without creating unnecessary delivery friction.
Contribute to enterprise-wide DevOps and platform strategy alignment.
Success Measures
Improved deployment frequency and reduced lead time across Customer and Commercial teams.
Measurable improvements in pipeline reliability and reduction in failed or rolled-back releases.
Positive developer satisfaction and adoption of CI/CD platforms.
Reduced operational toil and manual intervention in release processes.
Platforms that scale with demand while controlling cost and risk.
Leadership Profile
Outcome-focused, not tool-centric
Strong technical judgment with pragmatic decision-making
Customer-oriented mindset toward internal engineering teams
Comfortable operating in ambiguity and evolving platform needs
Builds trust through transparency, reliability, and delivery
Required Experience & Capabilities
Bachelor's degree in Computer Science, Engineering, or equivalent experience.
8+ years in software, DevOps, or platform engineering roles.
Proven experience leading CI/CD, DevOps, or developer platform teams.
Deep hands-on knowledge of modern CI/CD tooling, cloud platforms, and automation.
Strong understanding of secure software delivery and compliance-aware pipelines.
Demonstrated ability to partner effectively with product and engineering leaders.
All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Life Insurance
- FSA
- HSA
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Happy Hours
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Volunteer Time Off
- Personal/Sick Days
Financial and Retirement
- 401(K) With Company Matching
- Pension
- Performance Bonus
- Financial Counseling
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Mentor Program
- Access to Online Courses
- Internship Program
- Leadership Training Program
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)