Senior Manager, Business Operations

The vision of Enterprise Services (ES) is to deliver services that are simpler, better, and faster. The Senior Manager, Business Operations is a key leader within the ES Strategy & Operations team, responsible for driving operational excellence at scale, leading complex initiatives, and delivering high-priority products that create measurable value for the enterprise.

This role requires a hands-on approach to operational deployment, with a strong ability to understand the details of how technology can improve business operations. The Senior Manager will leverage their experience in implementing technology-driven solutions to bridge the gap between strategy and execution, ensuring enterprise priorities are translated into impactful outcomes.

The role is focused across two primary areas:

• 30% - Lead product planning, prioritization, and execution governance
• 70% - Drive delivery, optimization, and value realization of enterprise-critical products and solutions

• Develop, refine, and implement playbooks, standards, and operating models to enable consistent, scalable delivery across the ES portfolio.
• Drive enterprise product planning cycles by translating business priorities, customer needs, and technology capacity into actionable roadmaps and execution plans.
• Lead portfolio assessment and prioritization activities, evaluating initiatives based on strategic alignment, value, risk, complexity, and resource requirements; provide clear recommendations to senior leadership.
• Oversee execution of assigned initiatives, proactively managing risks, dependencies, and trade-offs while ensuring accountability for outcomes.

• Translate enterprise and functional strategies into scalable products and solutions with clearly defined problems, success metrics, and delivery plans.
• Partner with senior business and digital leaders to identify emerging needs and lead the hands-on deployment of technology solutions that address critical business challenges and opportunities.
• Drive delivery of complex initiatives on compressed timelines, ensuring strong cross-functional alignment, disciplined execution, and measurable business impact.
• Monitor solution performance, adoption, and value realization; lead efforts to optimize capabilities and inform next-generation product development.

• Serve as a trusted partner to business and technology leaders, providing insight, structure, and guidance across initiatives.
• Communicate progress, risks, and recommendations clearly to senior stakeholders through concise, data-driven materials.
• Contribute to the development of team capabilities by mentoring junior talent and modeling strong enterprise and collaboration behaviors.

• Required: Bachelor's degree in Information Systems, Computer Science, Data Science, Engineering, or a related field.
• Preferred: Master's degree or advanced coursework in business, analytics, product management, AI, or technology leadership.

• 5+ years of relevant experience in business operations, digital or technology transformation, consulting, analytics, or program leadership roles.
• Proven experience leading complex, cross-functional initiatives in partnership with Digital and technology teams.
• Demonstrated hands-on experience in operational deployment of technology solutions to improve business processes and outcomes.
• Strong analytical and problem-solving skills, with the ability to drive recommendations and influence outcomes.
• Advanced proficiency in analytics, reporting, and visualization tools to support operational and leadership decision-making.
• Ability to operate independently in fast-paced, ambiguous enterprise environments.
• Strong written and verbal communication skills, including experience supporting senior-level stakeholders.
• Experience working in global, matrixed organizations preferred.
• Ability to balance strategic perspective with hands-on execution and operational detail.
• Collaborative leadership style with a strong enterprise mindset.

• Start with the End User
• Tell the Story
• Align the Resources
• Design for Scale
• Execute and Improve

• Hands-on Operational Deployment of Technology Solutions
• AI Product & Operations Enablement
• Enterprise Business & Technology Planning
• Portfolio and Performance Management
• Quantitative Analysis and Data-Driven Storytelling