Senior Director, FP&A NA OU Topline Lead

The Senior Director II, FP&A Topline - Service Delivery is the performance management leader for the North America Operating Unit (NAOU) FP&A (Financial Planning, & Analysis) Service Delivery team, responsible for integrating financial results, forward-looking insights, and delivering business performance narratives. This role sits at the center of NAOU FP&A and serves as the primary contact to the NAOU PICA team.

As a member of the NAOU FP&A Service Delivery organization (~40 associates), this leader owns the end to end FP&A Topline agenda, including planning, forecasting, performance management. The role directly leads all SD Org FP&A teams, and also includes leading and shaping the agenda of Reporting COE team ensuring alignment across people, processes, and reporting standards.

Reporting directly to the Vice President, NAOU FP&A - Service Delivery Lead, the Senior Director II oversees a team of approximately 14 associates and maintains accountability for financial accuracy, insight quality, governance, and compliance. This role also optimizes delivery through strong partnership with key stakeholders such as our Managed Service Provider (MSP) & the Data, Analytics, and Reporting teams.

Key Responsibilities

Strategic Financial Leadership

• Owns the NAOU Topline FP&A agenda, integrating/consolidated results, outlooks, risks, and opportunities across all RTMs and Orgs.
• Lead the Annual Business Plan, MonthEnd Close, Rolling Estimates, and Risks & Opportunities processes, ensuring consistency, rigor, and executive ready narratives.
• Consolidate and translate complex financial and operational performance into clear, actionable insights for the NAOU PICA team, highlighting key drivers, tradeoffs, and decision points.
• Serve as a trusted strategic advisor to the NAOU PICA team and other senior Finance and Business leaders, proactively shaping decisions with fact-based insights.
• Partner directly with the NAOU Finance team to pilot initiatives that advance financial performance and operational excellence.

• Drive financial accuracy, transparency, and consistency across all NAOU FP&A deliverables, ensuring a single, trusted enterprise view of performance.
• Establish and enforce disciplined forecasting, reporting, and review routines aligned to corporate and global FP&A standards.
• Own performance management governance, ensuring strong controls, documentation, compliance, and accountability across all FP&A activities.
• Act as the senior point of escalation for performance management issues, data discrepancies, or insight alignment challenges.

• Provide executive oversight and strategic direction to the Reporting COE team.
• Ensure standardized, holistic, and high-quality reporting underpins all Topline insights delivered to NAOU.
• Champion modernization of FP&A reporting through automation, advanced analytics, and AI enabled capabilities, accelerating insight velocity and decision relevance.
• Ensure seamless integration between Org FP&A teams, the Reporting COE, and Data & Analytics partners.

• Lead FP&A's contribution to productivity and transformation initiatives.
• Identify opportunities to standardize, simplify, and automate FP&A processes, reallocating capacity from low value activities to strategic analysis.
• Optimize the FP&A operating model with the MSP, including role clarity, service levels, and continuous improvement expectations.
• Sponsor change initiatives that strengthen NAOU's enterprise FP&A capabilities and future ready skill sets (including adopting global initiatives/standards).

• Lead, inspire, and develop a high-performing leadership team.
• Establish clear expectations, performance standards, and accountability across the FP&A organization.
• Build strong succession pipelines and invest in future FP&A leadership capabilities, including storytelling, analytics, and enterprise thinking.
• Foster a culture of partnership, curiosity, continuous improvement, feedback/recognition and results orientation.

• Serve as the primary FP&A interface to the NAOU Finance team for Topline performance, outlooks, and emerging risks or opportunities.
• Influence stakeholders through concise, compelling, and enterprise-oriented executive communications.
• Align Finance, Operations, and Corporate stakeholders around a common view of performance and priorities.
• Represent NAOU FP&A Service Delivery in enterprise, cross-OU, and global forums.

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, Analytics, or a related discipline required; MBA, CPA, CMA, or equivalent advanced credential preferred.
• 13-18+ years of progressive finance experience, including senior leadership roles within FP&A, performance management, or operations finance.
• Proven experience leading multilayered FP&A organizations, including oversight of business aligned FP&A leaders and COE or shared service models.
• Demonstrated success operating as a leader, consolidating insights, and influencing decisions.
• Strong strategic mindset with the ability to synthesize complex data into clear narratives/story telling for senior leaders.
• Experience driving FP&A transformation, reporting modernization, and productivity initiatives at scale.
• Track record of partnering effectively with MSPs, shared services, and analytics teams.
• Exceptional leadership, influence, and change management capabilities in complex, matrixed environments.

• Act as the enterprise integrator of NAOU financial performance, connecting strategy, execution, and outcomes.
• Bring clarity and focus to ambiguity, enabling confident decision-making at the executive level.
• Balance rigor and speed while maintaining trust in the numbers and the story behind them.
• Develop leaders and build a future ready FP&A organization.
• Be a visible catalyst for transformation and modern FP&A excellence.