Senior Director, Engineering, Service

The Senior Director of Technology is accountable for the technical leadership, engineering strategy, and delivery excellence of a portfolio of product teams operating under a modern Product Operating Model. This role manages a group of Tech Leads embedded within durable, cross-functional product teams and ensures technology decisions accelerate customer outcomes, business results, and long-term platform health.
This leader is a multiplier, raising the technical bar, improving decision quality, and enabling teams to move fast without sacrificing quality, security, or scalability.
Core Accountabilities`

Product Model Leadership
Partner with Product and Design leadership to co-own outcomes, not output.
Ensure Tech Leads actively contribute to product discovery, feasibility assessment, and rapid experimentation.
Translate product strategy into cohesive technical direction across teams.

Technical Strategy & Architecture
Own the technical vision and architecture guardrails for the product portfolio.
Balance near-term delivery with long-term platform sustainability.
Drive architectural consistency while enabling team-level autonomy.
Make explicit trade-offs across speed, cost, risk, and scalability.

Engineering Execution
Ensure teams consistently deliver reliable, secure, and high-quality software.
Establish and enforce engineering standards (CI/CD, testing, observability, security, resilience).
Remove systemic impediments to flow and throughput.
Use data to continuously improve delivery performance (cycle time, reliability, defects, availability).

Tech Lead Management & Development
Directly manage and develop a cohort of Tech Leads.
Set clear expectations for technical leadership, decision-making, and collaboration.
Coach Tech Leads to operate as strong partners to Product Managers and Designers.
Build bench strength through mentoring, succession planning, and targeted growth plans.

Organizational & Cross-Enterprise Influence
Serve as a senior technology voice with peers in Product, Architecture, Security, Data, and Operations.
Influence funding, sequencing, and prioritization through evidence-based recommendations.
Ensure compliance with enterprise risk, security, and regulatory requirements without slowing teams unnecessarily.