Product Design Researcher (3 openings)

Digital products play a central role in how we create value for customers, support the teams who serve them, and shape the consumer experience. Our product organization brings together small, empowered teams that move with clarity, speed, and purpose, enabling digital to be a meaningful source of advantage across our operating unit.

Our work touches on the experiences that keep the business running, including customer journeys, service delivery, sales workflows, and the systems that connect them. We are raising our standards for product craft and rebuilding the platforms behind these experiences.

We are hiring multiple Product Design Researchers as part of building a strong in-house design and research practice. Researchers partner closely with Product Managers, Designers, Engineers, and Data teams to bring deep user understanding into the decisions that shape our products and services. If you are energized by uncovering user needs, translating ambiguity into clarity, and influencing direction through evidence, we would love to meet you.

Note - we currently have 3 Product Design Researcher opportunities available, all represented by this posting.

About the Role

Product Design Researchers are embedded members of empowered product teams, bringing user insight into every stage of discovery and delivery. In this role, you'll work closely with Product, Design, Engineering, and Data partners to clarify problems, evaluate ideas, reduce risk, and strengthen product judgment.

You will design and lead research that reveals unmet needs, tests assumptions, and ensures what we build is truly valuable for customers, partners, and internal users. Your work will influence day-to-day product decisions as well as broader journey and experience strategy across a complex ecosystem.

This role is a strong fit for researchers who thrive in product environments, enjoy mixed-methods thinking, and are motivated by turning insight into clear, actionable direction.

Responsibilities:

Research Leadership & Discovery

Plan and lead end-to-end research using interviews, usability testing, concept evaluations, diary studies, and lightweight surveys

Shape discovery by defining research questions, uncovering unmet needs, and clarifying user pain points across customer, partner, and associate journeys

Evaluate solutions through rapid prototyping tests, comparing design concepts, and identifying usability risks early

Insight Synthesis & Storytelling

Analyze and synthesize qualitative and quantitative signals, including interviews, field observations, surveys, behavioral data, and analytics

Translate insight into clear, structured findings that inform product decisions and priorities

Create research artifacts such as journey maps, mental models, service blueprints, and opportunity frameworks

Continuous Learning & Influence

Embed continuous research into product team rhythms through regular touchpoints and lightweight studies

Partner with Product and Design to connect insight to design choices, trade-offs, and roadmap decisions

Champion the user throughout discovery, refinement, backlog prioritization, and post-launch iteration