Director of Product Management - Customer Experience

This role defines the long-term vision and strategy for how products can improve the customer experience while helping our customers run and grow their business.

You will work closely with commercial, service, and operational leaders to identify the most important problems to solve, while leading product teams focused on delivering measurable outcomes for customers and the business.

This role also plays a critical part in building our product organization by developing strong product managers and reinforcing how empowered teams work together to solve complex problems.

What You Will Lead

Customer Growth and Insights - Build products that help customers understand their business performance, identify opportunities, and grow their beverage programs with us.

Customer Engagement and Experience - Shape the products and experiences that define how customers interact with us, making it easier to access insights, manage their business, and engage with our teams.

Service and Operational Experience - Improve how customers resolve issues and keep their operations running, including equipment service, operational support, and reliability.

Key Responsibilities

Product Vision and Strategy

Define a clear long-term vision for how products can improve the customer experience with Coca-Cola.

Identify the most important problems to solve for customers and the business.

Establish outcome-focused goals that guide product teams and measure real impact.

Shape product strategy and investment priorities in partnership with senior stakeholders across the organization.

Product Leadership and Delivery

Lead multiple cross-functional product teams responsible for customer-facing experiences.

Ensure teams stay closely connected to real customer workflows through field engagement, customer conversations, and data.

Partner with engineering, design, and data leaders to build reliable, scalable products.

Establish clear metrics to measure product adoption, engagement, operational improvement, and customer satisfaction.

Product Model and Organizational Leadership

Help lead the shift from project-based delivery to empowered, outcome-driven product teams.

Encourage teams to learn quickly through prototyping, experimentation, and customer feedback.

Ensure product teams maintain direct access to customers and real-world workflows.

Strengthen how teams work with stakeholders by focusing discussions on outcomes and impact.

Team Development

Develop and coach a team of product managers.

Raise the standard of product thinking, customer understanding, and decision-making across teams.

Foster a culture of curiosity, collaboration, and continuous improvement.

Key Qualifications

10+ years of experience in product management with a track record of leading teams to deliver complex, high-impact products.

Strong history of defining long-term product vision, shaping multi-year roadmaps, and influencing senior leadership.

Exceptional product thinking grounded in user insight, data, and strategic prioritization.

Ability to synthesize dynamic or ambiguous environments into clear, actionable direction.

Comfort working with performance and operational metrics to guide focus and iteration.

Excellent communication and storytelling skills across technical, operational, and executive audiences.

Preferred Qualifications

Experience building or leading customer-facing digital platforms or products.

Experience working with restaurant, retail, or distributed customer ecosystems.

Experience helping teams adopt modern product management practices such as discovery, experimentation, and outcome-based goals.

Interest in how emerging technologies, including AI, can improve customer experiences and workflows.

Education: Bachelor's degree required; Advanced degree in business, engineering, design, or related field preferred.

Leadership Attributes

Customer Empathy: Understands how customers actually run their business and builds products that make their work easier.

Product Judgment: Focuses teams on the problems that matter most and balances customer needs with business impact.

Builder of Teams: Develops strong product managers and creates an environment where teams can do their best work.

Change Leadership: Helps teams and stakeholders adopt a more modern, outcome-driven approach to product development.

Outcome-Driven Execution: Ensures teams deliver measurable improvements for customers and the business.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Pay Range:$217,400 - $245,300
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:50
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Long-term Incentive Reference Value Percentage:
Long-term Incentive reference value is a market-based competitive value for your role

Client-provided location(s): Atlanta, GA

Job ID: cocacola-151397495

Employment Type: FULL_TIME

Posted: 2026-03-11T23:33:30