Director, Customer Solutions

The Director, Customer Solutions will serve as the customer facing supply chain subject matter expert for key retailers supporting all routes to consumer, including DSD (Direct Store Delivery), e-commerce, and Warehouse.

As part of the NAOU (North American Operating Unit) Supply Chain & Customer Operations Team, this position will collaborate with NAOU (North American Operating Unit) Supply Chain, Finance, Retail Teams & Bottlers to develop and execute joint Customer and Coca-Cola initiatives that drive revenue, improve efficiencies, and meet customer expectations of the Coca-Cola Commitment and Annual Business Plans.

Primary responsibilities:

• Champion system wide competitively advantaged capabilities for national customers (Bottler wiring and engagement, constrained packages, system sales and operations planning, Go-To-Market Strategies) that meet customer and bottler needs.
• Generate customer and system value via revenue enhancement and efficiency initiatives (e.g. Computer-Generated Ordering, EDI (Electronic Data Interchange) initiatives, Check-in efficiencies, night deliveries)
• Ensure On-Shelf Availability (OSA) resulting in increased system revenue, retail sales dollars, & an enhanced shopper experience
• Engage customers in operational process improvement initiatives that deliver mutual efficiencies and volume/revenue.
• Develop enabling strategies to support Collaborative Business Planning (CBP) goals.
• Drive customer satisfaction and service by stewarding an improved System Service Performance in support of the Coca-Cola commitment and Annual Business Plans (e.g. Warehouse RTM (Route to Market) Order Weight, OTD (On Time Delivery & Cost to Serve initiatives, DSD (Direct Store Delivery) Bottler Delivered and ARTM (Alternate Route To Market) initiatives.
• Facilitate and monitor the Customer Service and Supply Chain portions of the Customer Service Improvement Plan (CSIP) process in support of the customer teams.
• Steward value creation and build collaborative relationships with appropriate stakeholders at the Bottler, Customer and NAOU (North American Operating Unit) Functional Teams.
• Identify and address systemic service issues through collaboration with Bottlers, North America Operating Unit and Customers.
• Implement electronic order-to-cash capabilities and supporting business processes (e.g., CAO (Computer Assisted Ordering) , EDI (Electronic Data Interchange) invoicing, payments) to streamline transactions.

• Coordinate and lead multiple weekly customer meetings ensuring top performance and addressing concerns on a regular basis.

• Extend consistent weekly/monthly stewardship of customer supply chain management with a focus on enhancing capability building initiatives, reviewing, and formulating effective action plans for NAOU (North American Operating Unit) system performance, and removing any existing barriers that obstruct progress.
• Collaborate with broader Bottler teams (CCT- Core Customer Team) and (BOWT - Bottler Operating Work Team) for continuous improvement initiatives, while aligning on the challenges at hand and devising effective solutions.
• Manage weekly and monthly account team meetings to support all three banners, fostering strong communication and synergistic efforts across all units.

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.