Director, Customer Management TEG, SAF

Location(s):
South Africa

City/Cities:
Johannesburg

Travel Required:
00% - 25%

Relocation Provided:
No

Job Posting End Date:
March 19, 2026

Shift:

Director, Customer Management (TEG)

Reports to Senior Director, Customer Development

Role Purpose

Lead execution of profitable, sustainable growth in the Top End Grocer (Modern Trade) channel by translating strategy into disciplined customer, category, and in-store execution. The role owns joint business planning, integrated execution, and performance management across key Modern Trade customers, ensuring one plan, one cadence, and one scorecard across the franchise system.

• Own Joint Business Plans (JBPs) with Top End Grocer customers, locking clear volume, value, mix, promo, and service level commitments.

• Translate channel, category, and OBPPC/RGM strategies into executable customer plans, pack-price ladders, and promo calendars.

• Drive integrated execution in-store through Picture of Success standards, activation toolkits, and rigorous compliance tracking.

• Lead performance management through a single Modern Trade dashboard covering volume, value, mix, promo ROI, availability, and service.

• Partner with bottlers to ensure demand planning accuracy, service level delivery, and speed of recovery where execution gaps exist.

• Represent the Top End Grocer channel in Monthly Business Reviews and cross-functional governance forums.

• Coach and develop Franchise and market teams on Modern Trade execution excellence and data-driven selling.

• Achievement of ABP volume, value, NSR/UC, and margin targets in Modern Trade.

• Improved promo ROI and mix shift toward priority packs and brands.

• On-Shelf Availability, OTIF, and Picture of Success compliance above targets.

• JBPs delivered on time with actions closed within agreed SLAs.

• 10-12+ years leadership experience in FMCG Customer Management / Key Accounts with strong Modern Trade exposure.

• Proven execution leadership across category, RGM, shopper, and in-store activation.

• Experience leading in complex Franchise/Bottler systems and multi-market environments.

• Strong commercial judgment, execution discipline, and data-driven storytelling capability.

• System Leadership: Influences across bottlers and functions to unblock execution.

• Change Leadership & Communication: Clear, timely updates; crisp governance; drives adoption of ways of working.