Director Customer Caribbean

At The Coca-Cola Company, we are proud to be one of the world's most recognized and respected brands, with a legacy spanning over 139 years and a portfolio of more than 200 brands enjoyed by millions globally. Our mission is simple yet powerful: refresh the world and make a difference.

We are seeking a Director Customer Caribbean, to lead strategic execution and operational excellence across our franchise network. This role is pivotal in driving growth, strengthening partnerships and ensuring flawless execution of our commercial strategies. The ideal candidate will bring deep expertise in franchise or bottling operations, strong leadership capabilities, and a proven ability to deliver results in a dynamic, fast-paced environment.

If you are passionate about building collaborative relationships, influencing at all levels, and delivering sustainable business growth, we want you on our team.

What You'll Do for Us

The Customer Strategy Leader is responsible for defining and driving the company's customer strategy to accelerate sustainable growth, improve customer experience, and strengthen long-term partnerships. This role leads to the development of customer segmentation, value propositions, and engagement models, ensuring alignment between customer needs and commercial, system and operational execution.

• Deploy NARTD category vision and ensure consistency of value propositions with defined priority roles of the channel with bottlers and customers.

• Co-develop channel development business plan with bottlers, including brand and package portfolio priorities and activation plans. Responsible for basing development plans in channel opportunity mapping.

• Be the System expert on the channel, able to reflect a consumer, shopper and customer perspective as well as a System execution capability within the channel.

• Influencing and negotiation skills are essential for these roles as they will influence taking action on their strategies as well as securing investment for those to be implemented.

• 10+ years of leadership experience in customer, commercial, operational marketing.

• Strong planning and collaboration skills.

• Strong customer understanding from an execution perspective.

• Ability to think from planning to execution and solid system commercial and brand management

• Customer management
• Channel / shopper marketing
• System and customer economics
• RGM segmentation, OBPPC
• Language: advanced English and Spanish spoken

• Turning insights (consumer, shopper, customer) into strategy
• Category management
• Value to market
• Project management

• Global Exposure: Collaborate with world-class leaders and gain access to global best practices and emerging technologies.

• Iconic Brands: Work with one of the most recognized brands in the world and play a key role in shaping its future.

• Learning & Development: Access to robust learning resources, including LinkedIn Learning and leadership development programs, to continuously grow your skills.