Customer Account Specialist

JOB SUMMARY

The purpose of this role is to manage the plant operational concentrate and beverage base supply and service requirements to our Bottling Partners and Business Units. A key responsibility is to support and work closely with the Customer Franchise Manager in developing these relationships, identifying and implementing end-to-end Supply Chain Solutions and improvements that maximise value to the system.

KEY DUTIES/RESPONSIBILITIES

• Customer Engagement & Account Management: collaborate with the Business Unit and bottlers to ensure that plant supply is guaranteed on-time in full and costs are optimised. Supporting the Perfect Order Metric and analysing gaps to the Tier 1 Metric
• Demand Management: gather & analyse forecast information, engage & collaborate with bottling partners to validate and improve plant forecast accuracy through concentrate demand routines.
• Inventory management: monitor, analyse and take mitigation actions based on aging stock reports, in association with internal departments, Business Units and the Customer.
• Business planning & New Business Models: Work with Demand Specialists, Budgeting & Planning Financial Managers in the business units and customers to build & validate sales volume estimates for the business plans. Work with internal & external teams in the implementation of supply point shifts (both planned shifts & BCP activations), managing to the project timeline and needs of the bottling partners to ensure smooth transition.
• End-to-end value creation: Support the digital transformation journey on our key business processes and help identify areas of productivity & cost saving opportunities. Deployment of key changes in the business. Utilise project management techniques, influencing and presentation skills to deliver end-to-end value creation opportunities.
• Manage Unique Business Requirements: Understand customer requirements in detail and monitor, assess and implement when changes are required working closely with relevant functions experts.

• Drives Innovation
• Collaborate with System, Customers, and Key Stakeholders
• Act like an Owner
• Inspire Others
• Develops and Inspires Others

• SAP S&D Module
• Empowered and self-starter
• Project Management skills
• Commercial, technical & financial knowledge.
• Presentation skills (face to face and virtual)
• Supply chain and logistics knowledge
• Ability to communicate and collaborate with diverse groups of people (technical, supply chain, procurement, freight companies, suppliers and internally in cps)
• Computer Skills -Advanced Microsoft Excel, Power Point &Power BI
• Problem Solving & analytical Skills.

• 3-5 years' experience in Customer service, supply-chain or sales.

• University/Bachelor degree in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.

• N/A

• Ability to operate in an multi-cultural environment
• Depending upon the customer, it is necessary to deal on a daily basis with individuals from different parts of the world. It is necessary to have an understanding and show respect for the differences in cultures.
• Foreign languages may be required, depending on customer responsibility.

• The role requires national and international travel, this is normally planned in advance but from time to time person may be required to travel with little advance warning.
• Travel will make up approx. 10 - 20% regional (CPS plants, bottlers and customers location in Europe, Eurasia and Africa).