Consultant, Global Mobility Experience

Role Type: Individual Contributor

The Consultant, Global Mobility Experience supports the day-to-day administration of vendor relationships, ensuring smooth processes, timely issue resolution, and compliance with internal policies. This role plays a critical supporting function - connecting with process partners to resolve issues, handling internal stakeholder experience queries, preparing documentation, and assisting with policy interpretation and exception workflows. The role acts as an operational backbone to the Senior Manager, Global Mobility Experience and broader team, ensuring data accuracy, timely follow-up, and strong communication with both internal stakeholders and external vendor partners.

What You'll Do for Us:

1. Experience Queries Support

• Serve as the first-line responder for routine experience queries from vendors and process partners.
• Log and triage incoming requests, escalating complex issues to the Senior Manager, Global Mobility Experience or other Global Mobility team members as needed.
• Ensure queries are completed within agreed timelines by coordinating with process partners (e.g., payroll, immigration, relocation).
• Maintain accurate records of queries, resolutions, and escalations to support audit readiness.
• Identify and recommend areas for improvement in terms of process and documentation.

• Support the Senior Manager, Global Mobility Experience in maintaining regular communication with vendors, including scheduling check-ins, compiling agendas, and tracking follow-up items
• Collect vendor performance data (e.g., service levels, open cases, error trends) and prepare summaries for review.
• Assist in gathering and filing vendor audit documentation and evaluation templates.
• Coordinate vendor onboarding/offboarding tasks internally
• Support documentation of vendor interactions and performance issues in shared systems.

• Provide basic guidance on standard policy questions, referencing approved materials and escalating ambiguous situations to senior team members.
• Help maintain internal documentation, FAQs, and process guides to ensure consistency in responses.
• Track recurring policy-related questions to identify where further clarification or updates may be needed

• Assist in logging, preparing, and routing policy exception requests through the appropriate channels.
• Ensure exception requests include required documentation and are escalated to authorised approvers.
• Keep exception trackers updated and prepare summaries for senior review.
• Follow up with stakeholders to ensure exception outcomes are communicated and stored accurately for audit purposes.

• Maintain shared vendor records, filing structures, and reporting dashboards.
• Assist with meeting preparation (slides, summaries, background documents).
• Support continuous improvement initiatives by identifying inefficiencies in vendor processes or recurring experience issues.
• Assist in maintaining compliance with third-party risk management expectations.
• Contribute to cross-team tasks where vendor performance intersects with mobility processes, including data validation, documentation collection, and case file accuracy

• University/Bachelor's degree preferred
• Related Work Experience:
• 3+ years of experience in process execution roles
• Global Mobility experience is desired
• Microsoft Office, KPMG Link Enterprise, Workday preferred
• Customer service skills
• Excellent written and verbal communication skills
• Strong team player
• Ability to work in a virtual diverse working environment, fully utilizing technology and communication tools
• Flexibility to work across multiple projects in a fast-paced environment

• Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
• Smart Risk: Makes bold decisions/recommendations.
• Commercially Focused: Understands the upstream and downstream implications of his/her work.
• Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

• Act Like an Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders.
• Collaborate with the System, Customers and Key Stakeholders
• Develops Self and Others: Develop self and support others' development to achieve their full potential.
• Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business.

• Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership & Development process.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. We want to make our culture inevitable.
• International Experience: Become part of international projects and work along multicultural teams, through our global network.